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Guest Services Manager

Staycity Group

London

On-site

GBP 30,000 - 45,000

Full time

Yesterday

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Job summary

Join a rapidly expanding aparthotel operator as a Guest Services Manager in London, where you'll lead a dedicated team and ensure exceptional guest experiences. With a rich heritage and diverse culture, you will help shape memorable moments for every guest. Embrace a range of benefits designed for your wellness, development, and family support as you thrive in this exciting role.

Benefits

Paid family leave

Flexible working patterns

Discounted rates for overnight stays

Education Support

Volunteer days

Employee Assistance Program (EAP)

Qualifications

2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector.
Knowledge of Front Office operations.
Some previous F&B/Barista experience preferred but training can be provided.

Responsibilities

Thrive in a dynamic environment while communicating with multiple departments.
Ensure guests receive excellent service and create memorable experiences.
Lead a diverse team and maintain a fun and fast-paced environment.

Skills

Knowledge of Front Office operations

Customer Service Skills

Problem Solving

Education

Relevant hospitality management experience

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Join to apply for the Guest Services Manager role at Staycity Group

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna

We are on the search for our next Guest Services Manager to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. Join now and unleash your unique potential!

Benefits: We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too:

Paid family leave
Maternity Leave: 26 weeks fully paid (>1 year of service)
Paternity Leave: 6 weeks fully paid (>1 year of service)
Surrogacy Leave: 24 weeks fully paid (>1 year of service)
Adoptive Leave: 24 weeks fully paid (>1 year of service)
Flexible working patterns including full and part time roles to support all team members
Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
Discounted rates for overnight stays for you, and your family and friends
Refer and earn scheme if you successfully refer a friend to work with us
Education Support to help you foster new skills, build confidence and flourish
Volunteer days: 2 paid volunteer days per year to support causes in your local community
EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector is required
Knowledge of Front Office operations
Some previous F&B/Barista experience is preferred but training can be provided

What you can do for us:

Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.
Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
Set the Mood: You’re responsible for creating the perfect atmosphere—whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter.
Master Every Shift: Whether you're opening, swinging, or closing, you’re in control—keeping operations seamless and collaborating with your team to ensure nothing is overlooked, including health & safety and complaints management
Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

If you possess the ability to navigate through challenges with a blend of kindness and clarity, we'd love to hear from you! Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you'll be encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.

Start your Wilde journey today! Take the leap and click "apply" now!

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