Automotive Service Manager

Holt Automotive Recruitment; United Kingdom; Remote; GBP 40,000 - 50,000; Full time

Job summary

A leading recruitment firm seeks an Automotive Service Manager for a home-based role covering the South of the UK. The successful candidate will enhance service quality and performance across HGV commercial workshops, ensuring compliance and customer satisfaction through effective management and operational support.

Benefits

Company Car

Performance-based bonus

Home-based flexibility

Opportunities for professional development

Qualifications

• Proven experience in automotive service management, ideally in HGV/commercial vehicle sector.
• Strong understanding of workshop operations and service contracts.
• Full UK driving licence required.

Responsibilities

• Provide operational support to HGV service centres.
• Act as main contact for key customers and service agreements.
• Conduct audits and ensure compliance with regulations.

Skills

Organisational skills

Communication skills

Compliance knowledge

Job description

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Job Title: Automotive Service Manager – HGV Network Support
Location: South of the UK (Home-Based)
Salary: Up to £50,000 + Bonus + Company Car
Working Hours: Monday to Friday – Days
Overview: We are seeking a proactive and experienced Automotive Service Manager to support a network of commercial HGV workshops across the South of the UK. This is a home-based role with regular travel to service centres and customer sites. The successful candidate will play a key role in overseeing compliance, service performance, and customer satisfaction while helping to shape a high-performing service network.
Key Responsibilities:

• Workshop Support: Provide operational support to a network of HGV service centres, ensuring best practices across hire, sales, and service functions.
• Customer Engagement: Act as a point of contact for key customers, supporting service agreements, maintenance schedules, and contract performance.
• Compliance & Safety: Ensure workshops and staff adhere strictly to legal and internal standards including COSHH, health and safety, and environmental policies.
• Service Schedules & KPIs: Develop and monitor service schedules, KPIs, and workshop structures to drive efficiency and quality.
• Training & Development: Deliver training and onboarding support for new starters. Support continuous improvement and skills development across the network.
• Audit & Quality: Conduct regular audits and performance reviews across sites to ensure high standards of service and compliance.
• Process Improvement: Identify and implement improvements in operational processes, workflow, and customer experience.

Key Requirements:

• Proven experience in an automotive service management role, preferably within the HGV/commercial vehicle sector.
• Strong understanding of workshop operations, service contracts, and commercial customer needs.
• Demonstrable knowledge of compliance regulations, including COSHH and health and safety.
• Excellent organisational and communication skills.
• Ability to work independently and manage multiple sites and stakeholders.
• Willingness to travel across the South of the UK.
• Full UK driving licence.
• Competitive salary up to £50,000 per annum
• Performance-based bonus
• Company car
• Home-based flexibility
• Monday to Friday working hours (days only)
• Opportunities for professional development