Deputy General Manager

Hareoldredding; Teddington; On-site; GBP 42,000 - 44,000; Full time

Benefits offered by this job

Bespoke training and development

Employee Assistance Program

Instant pay access

Referral bonus up to £1,500

50% off food at Heartwood Inns/Brasser

Cycle to Work

Job summary

Heartwood Collection is hiring a Deputy General Manager to lead our busy hospitality sites with a hands-on, guest‑focussed approach. The role carries an OTE of £42,000–£44,000 including TRONC and a basic rate of £33,500 plus £9,000–£10,000 average TRONC, all based on a 48‑hour week.

You will oversee bar, host stand and reception operations, coach teams, manage financial performance and ensure consistent service across Brasserie Blanc and Heartwood Inns locations.

Qualifications

• Experience assisting in running a site and delivering training to other managers and team members.
• Able to run all hospitality facets including bar, host stand and reception with proven leadership.
• Knowledge of branded operations and financial aspects of running a site.
• 2–3 years of Deputy General Manager experience or similar leadership role.

Responsibilities

• Oversee daily site operations across hospitality areas and guest experience.
• Coach and develop team members, ensuring consistency and high service standards.
• Manage financial performance, budgeting, and productivity to meet targets.

Skills

People person

Leadership skills

Hospitality operations

Training and development

Financial understanding

Job description

Deputy General Manager

On Target Earnings £42,000-£44,000* (Including TRONC)

Basic rate £33,500 plus £9,000 - £10,0000 average TRONC

48 Hour contract

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Deputy General Manager

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

Deputy General Manager - What we offer:

• Contract of 48 hours
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

Deputy General Manager - About You:

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Clear track record of assisting in running a site and/ or fresh food restaurant experience and delivering training and support to other managers and team members
• Able to run all different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as a Deputy General Manager, with knowledge of branded operations knowledge and
• Taking on the responsibilities of a General Manager with the understanding of financial aspects and requirements of running a site

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average