Assistant Manager

Heartwood Collection; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

TRONC included

Referral bonus

50% off food

20% family & friends discount

Employee Assistance Program

EarlyPay

Birthday gift

Long service recognition

Cycle to Work

Job summary

Heartwood Collection is seeking an Assistant Manager to lead service on the floor across our cosy pubs and brasseries in London. You’ll supervise guest experiences, train team members, and support the General Manager with admin and staffing duties.

A confident, people-focused leader with 2–3 years in branded hospitality is ideal. We offer On Target Earnings with a 48-hour week, TRONC included, early pay and a strong array of benefits.

Qualifications

• 2–3 years experience as an Assistant Manager in branded hospitality.
• Confident in running a service from the floor and delivering training to team members.
• Able to run different aspects of hospitality, including bar, host stand, and reception for rooms site, with leadership skills.
• Able to assist the General Manager with admin, staffing and financial aspects of running a site.

Responsibilities

• Lead service on the floor and ensure excellent guest experiences.
• Train and develop team members to maintain service standards.
• Support the General Manager with admin tasks, staffing and financial aspects of running the site.
• Collaborate with other departments to ensure smooth operations across Heartwood Collection venues.

Skills

Leadership

Guest experience

Team training

Operational oversight

Job description

On Target Earnings £16 - 16.50 * Including TRONC
(Basic from £13.02 plus expected Tronc £3 - £3.50 ph)
Minimum 30 hours contract
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as an

Assistant Manager

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What We Offer

• Competitive salary package, includes TRONC*
• Contract of 48 hours
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Confident in running a service from the floor, fresh food restaurant experience and delivering training and support to team members
• Able to run different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as an Assistant Manager, ideally with branded operations knowledge and assist the General Manger with admin, staffing, financial aspects of running a site

Heartwood Collection Is a Multi-award-winning Hospitality Group

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

• On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average

Please note, we cannot take applications from overseas or that require sponsorship

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Senior Recruitment Manager | Heartwood Collection