Deputy General Manager

Heartwood Collection; Hale; On-site; GBP 34,000 - 43,000; Full time

Benefits offered by this job

Competitive salary with TRONC

48-hour contract

Stepping Stones training

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral Bonus £1,500

50% off food at Heartwood Inns/Brasser

Birthday gift

Cycle to Work

Job summary

Heartwood Collection is seeking a Deputy General Manager to lead a busy hospitality site. The role covers all aspects of hospitality, including bar, host stand and reception for rooms, with a focus on guest experience, staff development, and financial performance.

We offer on-target earnings of £41,000–£43,000 including TRONC, with a basic from £33,500 plus TRONC £8,000–£9,000. The role is a 48-hour contract with excellent training and employee benefits.

Qualifications

• Track record of assisting in running a site or fresh food restaurant.
• Experience delivering training and support to other managers and team members.
• Proven leadership skills across hospitality operations.

Responsibilities

• Oversee all hospitality operations including bar, host stand, and reception.
• Provide leadership and training to managers and team members.

Skills

People skills

Restaurant management

Hospitality operations

Leadership

Financial acumen

Job description

On Target Earnings £ 41,000 - £43,000 * (Including TRONC)
Basic from £33,500 plus Expected TRONC £8000 - £9000

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Deputy General Manager

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

On Target Earnings £ 41,000 - £43,000 * (Including TRONC)
Basic from £33,500 plus Expected TRONC £8000 - £9000

What We Offer

• Competitive salary package, includes TRONC*
• Contract of 48 hours
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Clear track record of assisting in running a site and/ or fresh food restaurant experience and delivering training and support to other managers and team members
• Able to run all different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as a Deputy General Manager, with knowledge of branded operations knowledge and
• Taking on the responsibilities of a General Manager with the understanding of financial aspects and requirements of running a site

Heartwood Collection Is a Multi-award-winning Hospitality Group

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

• On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average