Assistant Manager

The Ragged Robin, Godalming; Godalming; On-site; GBP 40,000 - 41,000; Full time

Benefits offered by this job

TRONC included

48-hour contract

Staff training program

Employee assistance program

EarlyPay access

Maternity & Paternity leave

Referral bonus

Food discount 50%

Discount for friends/family 20%

Birthday gift

Long service recognition

Reward Gateway discounts

Cycle to Work

Job summary

Heartwood Collection in Godalming is seeking an Assistant Manager to lead service across floor, bar and reception for rooms sites. This role is part of a multi-award hospitality group with strong local presence.

The package includes a 48-hour contract, TRONC earnings, bespoke training and development through the Stepping Stones programme, and benefits like staff discounts and health support.

Qualifications

• 2–3 years experience as an Assistant Manager.
• Experience with branded hospitality operations preferred.
• Ability to train and support team members.

Responsibilities

• Run service from the floor and manage guest experience.
• Lead and develop front-of-house and bar staff.
• Assist the General Manager with admin, staffing and financial tasks.

Skills

People management

Customer service

Hospitality experience

Leadership

Job description

Assistant Manager

On Target Earnings £16 - 16.50 * Including TRONC
(Basic from £13.02 plus expected Tronc £3 - £3.50 ph)
Minimum 30 hours contract

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as an Assistant Manager

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Competitive salary package, includes TRONC*
• Contract of 48 hours
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Confident in running a service from the floor, fresh food restaurant experience and delivering training and support to team members
• Able to run different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as an Assistant Manager, ideally with branded operations knowledge and assist the General Manger with admin, staffing, financial aspects of running a site

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average

Please note, we cannot take applications from overseas or that require sponsorship

Cameron Johnson
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Senior Recruitment Manager | Heartwood Collection