Assistant Manager

Heartwood Collection; Guildford; Hybrid; GBP 39,000 - 42,000; Full time

Benefits offered by this job

TRONC included

48-hour contract

Training & development

Job summary

Heartwood Collection is seeking an Assistant Manager to lead guest service on the floor, develop and coach the team, and support the General Manager with admin and financial tasks. The role covers bar, host stand and rooms operations across our branded sites.

We value energetic, people-focused leaders with a track record in hospitality and branded operations, ready to contribute to a warm, seasonal service culture.

Qualifications

• 2-3 years experience as an Assistant Manager, ideally with branded operations knowledge.
• Assist the General Manager with admin, staffing and financial aspects of running a site.
• Confident in running a service from the floor and delivering training to team members.

Responsibilities

• Lead service from the floor and manage guest experience.
• Deliver training and support to team members.
• Run different aspects of hospitality, including bar and host stand.

Skills

Leadership

People management

Hospitality experience

Training delivery

Customer service

Job description

Assistant Manager

On Target Earnings £16 - 16.50 * Including TRONC
(Basic from £13.02 plus expected Tronc £3 - £3.50 ph)
Minimum 30-hour contract - up to 48 hours

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as an Assistant Manager

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Competitive salary package, includes TRONC*
• Contract of 48 hours
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Confident in running a service from the floor, fresh food restaurant experience and delivering training and support to team members
• Able to run different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as an Assistant Manager, ideally with branded operations knowledge and assist the General Manger with admin, staffing, financial aspects of running a site

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average

Please note, we cannot take applications from overseas or that require sponsorship