Deputy General Manager

Wsh Support Office; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Wsh Support Office in London, England, seeks a Deputy General Manager to oversee daily catering operations and uphold high service standards. You will lead catering teams, manage stock and supplier relations, and ensure food safety compliance.

Role requires strong event management, organisational and communication skills, with ability to work under pressure and plan hospitality events. Deputise for the General Manager as needed.

Qualifications

• Understanding of event and meeting management processes from concept to delivery.
• Ability to prioritise multiple projects in a fast-paced environment under pressure.
• Meticulous organisational skills with high attention to detail.
• Concise verbal and written communication.
• Solution-oriented mindset when facing challenges and opportunities.
• Strong strategic thinking and critical reasoning.
• Positive, proactive, and composed under pressure.

Responsibilities

• Oversee day-to-day catering operations and ensure high-quality service.
• Lead by example to maintain excellent food standards and customer experience.
• Supervise catering teams and motivate peak performance.
• Assist with stock control, ordering, and supplier relations within budget.
• Uphold food safety, hygiene, and policy compliance.
• Assist in planning hospitality events and term-time functions.
• Deputise for the General Manager and handle client communications.

Skills

Event management

Prioritisation

Organization

Communication

Problem solving

Strategic thinking

Calm under pressure

Job description

• Support the General Manager in overseeing day-to-day catering operations, ensuring a high-quality and consistent service.
• Lead by example in delivering excellent food standards and customer experience.
• Supervise and motivate catering teams to perform efficiently and with pride.
• Help manage stock, ordering, and supplier relationships in line with budgetary targets.
• Maintain high standards of food safety, hygiene, and compliance with all relevant policies.
• Assist in planning and executing hospitality events and term-time functions.
• Deputise in the absence of the General Manager, taking ownership of operations and client communications.

Qualifications

• Thorough understanding of the event and meeting management process – conception to completion
• Ability to prioritize multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organizational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Creative, positive energy, self-directed, amiable, and composed under pressure; helpful and humble

Deputy General Manager • London, England, United Kingdom