General Manager

Restaurant Associates UK; Greater London; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Contributory pension scheme

Career Pathways and MyLearning

Digital GP and wider healthcare

Travel discounts

Cinema discounts

Discounts on groceries

Wellness and exercise classes

Job summary

Restaurant Associates UK is seeking an experienced General Manager to lead a dynamic, contract catering site in a 7‑day operation. You will oversee cafe service, events, seminars and conference spaces, including an AI space, ensuring consistently high standards of hospitality and operational delivery.

You will manage staffing, safety and client relationships while driving commercial success across the site, with a hands‑on, hands‑on leadership approach and a focus on exceptional customer

Qualifications

• Experience in a General Manager, Operations Manager or senior catering management role.
• Experience within contract catering or workplace hospitality, high‑volume environments.
• Experience managing events and conference catering.
• Commercial and operational mindset is essential.

Responsibilities

• Lead and motivate the site team across a 24/7 operation.
• Oversee café, events, seminar and conference catering.
• Build strong client and stakeholder relationships.
• Drive customer service and hospitality standards.
• Manage staffing, rotas, performance and development.
• Maintain high standards of food safety and health & safety.
• Monitor performance and support commercial targets.
• Coordinate event planning and delivery.
• Identify opportunities to improve service and efficiency.
• Collaborate with the wider contract catering team.

Skills

People leadership

Stakeholder management

Organisation & communication

Problem solving under pressure

Job description

General Manager, £45,000 per annum, 7-day operation

We’re looking for an experienced and driven General Manager to lead the day‑to‑day operation of a dynamic contract catering site based at a high‑profile location.

This is an exciting opportunity for a hands‑on hospitality leader to take ownership of a varied operation encompassing café service, events, seminar and conference spaces, and an innovative AI space.

The site operates 7 days a week, so you’ll play a key role in ensuring consistently high standards of service, hospitality and operational delivery across the full operation.

As General Manager, you’ll be responsible for leading the team and ensuring the smooth, efficient and commercially successful running of the site.

Key Responsibilities Will Include

• Leading and motivating the site team across a 24/7, 7-day operation
• Overseeing café, events, seminar and conference catering
• Building strong relationships with the client and key stakeholders
• Driving excellent customer service and hospitality standards
• Managing staffing, rotas, performance and team development
• Maintaining high standards of food safety, health & safety and compliance
• Monitoring operational performance and supporting commercial targets
• Coordinating event and conference requirements from planning through to delivery
• Identifying opportunities to improve service, efficiency and customer experience
• Working collaboratively with the wider contract catering team

We’re looking for an experienced hospitality or contract catering manager who is confident leading a complex, fast‑paced operation.

You’ll Ideally Have

• Previous experience in a General Manager, Operations Manager or senior catering management role
• Experience within contract catering, workplace hospitality or a high‑volume hospitality environment
• Strong people leadership and team development skills
• Excellent client and stakeholder management abilities
• Experience managing events and conference catering
• A commercial and operational mindset
• Excellent organisation and communication skills
• The ability to remain calm and solutions‑focused in a busy environment
• A genuine passion for hospitality and delivering outstanding customer experiences

If you’re an ambitious hospitality leader looking for your next challenge, we’d love to hear from you.

Benefits

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/2909/46135001/52836608/SU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!