Deputy General Manager

Wsh-Support-Office; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

28 days holiday

Volunteer days

Maternity leave 24 weeks

Training & development

Pension & life insurance

Perkbox discounts

Wellbeing & EAP

Free meals

Career development & HIT Apprentices

Job summary

WSH Group in London is seeking a confident Deputy General Manager to support the day-to-day running of a high-quality catering operation. Working closely with the General Manager, you will lead teams, ensure exceptional food quality, service, and customer experience in a fast-paced environment.

This hands-on role requires strong leadership, food safety knowledge, stock control, and the ability to plan events and functions while upholding policies and budget targets.

Qualifications

• Thorough understanding of the event and meeting management process - conception to completion.
• Ability to prioritize multiple projects in a fast-paced, multi-faced, creative environment and able to work well under pressure.
• Meticulous organizational abilities; high attention to detail.
• Concise and effective verbal and written communication.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Excellent strategic thinking and critical reasoning skills.
• Creative, positive energy, self-directed, amiable, and composed under pressure; helpful and humble.

Responsibilities

• Support the General Manager in overseeing day-to-day catering operations, ensuring a high-quality and consistent service.
• Lead by example in delivering excellent food standards and customer experience.
• Supervise and motivate catering teams to perform efficiently and with pride.
• Help manage stock, ordering, and supplier relationships in line with budgetary targets.
• Maintain high standards of food safety, hygiene, and compliance with all relevant policies.
• Assist in planning and executing hospitality events and term-time functions.
• Deputise in the absence of the General Manager, taking ownership of operations and client communications.

Skills

Event management

Multitasking

Organizational skills

Verbal & written comms

Solution-oriented

Strategic thinking

Positive energy

Job description

Job Title: Deputy General Manager
Location: London, Central London
Contract Type: Full-time, permanent (40 working weeks)
Salary:£35,000 per annum

Why Join us?

• 28 days holiday (including bank holidays)
• 3 volunteering days to give back to causes you care about
• 24 weeks enhanced maternity leave
• Bespoke training & development opportunities
• Pension & life insurance
• Discounts on high street brands, cinema & holidays via the Perkbox App
• Wellbeing hub & access to employee assistance programme
• Free meals while at work
• Career development & HIT Apprenticeships for all experience levels

We are seeking a confident and committed Assistant General Manager to support the effective day-to-day running of a high-quality catering operation in London. Working closely with the General Manager, you'll play a key role in operational delivery, team leadership, and ensuring consistently high standards of food quality, service, and customer experience. This is a hands-on, customer-focused position, ideal for someone passionate about hospitality, fresh food, and developing high-performing teams.

You will be joining WSH Group, one of the UK's leading food service and hospitality businesses, known for delivering exceptional catering and customer experiences across a diverse portfolio of sectors. Our people are passionate about food, service excellence, and creating memorable experiences for every customer.

Job Description

• Support the General Manager in overseeing day-to-day catering operations, ensuring a high-quality and consistent service.
• Lead by example in delivering excellent food standards and customer experience.
• Supervise and motivate catering teams to perform efficiently and with pride.
• Help manage stock, ordering, and supplier relationships in line with budgetary targets.
• Maintain high standards of food safety, hygiene, and compliance with all relevant policies.
• Assist in planning and executing hospitality events and term-time functions.
• Deputise in the absence of the General Manager, taking ownership of operations and client communications.

Qualifications

• Thorough understanding of the event and meeting management process - conception to completion
• Ability to prioritize multiple projects in a fast-paced, multi-faced, creative environment and able to work well under pressure
• Meticulous organizational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Creative, positive energy, self-directed, amiable, and composed under pressure; helpful and humble