Deputy General Manager

Andrew Brownsword Hotels; Buckland; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Bonus (to be discussed)

Service charge

Job summary

Andrew Brownsword Hotels is seeking a Deputy Manager to join one of its luxury country house hotels. You will work closely with the General Manager, deputise in their absence and drive day-to-day operations to deliver exceptional guest experiences.

You will lead departmental teams, maintain high service standards, manage staffing and payroll in line with business needs, and contribute to budgeting and cost control. The role requires hands-on leadership in a busy environment.

Qualifications

• Experience in hotel or luxury hospitality operations.
• Strong leadership with ability to motivate teams.
• Excellent guest service focus and commercial awareness.
• Well-organised, proactive and able to work in a busy environment.

Responsibilities

• Oversee day-to-day hotel operations and service standards.
• Lead Heads of Department and Duty Managers to meet company standards.
• Provide visible management presence during busy service.
• Assist with budgeting, cost control and financial management.
• Ensure staffing, payroll, and recruitment align with business needs.
• Manage guest feedback and maintain high guest satisfaction.

Skills

Leadership

Guest service

Organisation

Fast-paced

Team development

Operations experience

Decision making

Job description

£44,000 salary per annum 48 hours contract, Circa £4,200 service charge and a Bonus – to be discussed during the interview process.

About the Role

We are looking for a hardworking, confident and organised Deputy Manager to join the team at one of the finest country house hotels in the UK.

Working closely with the General Manager, you will play a key role in the day-to-day running of the hotel, ensuring exceptional guest experiences and high operational standards. You will also deputise for the General Manager in their absence, taking overall responsibility for the hotel operation.

Key Responsibilities

• Oversee the smooth and effective day-to-day running of the hotel.
• Ensure consistently exceptional standards of guest service.
• Provide visible management presence throughout the hotel, particularly during busy service periods.
• Lead and support Heads of Department and Duty Managers, ensuring teams are well trained, motivated and performing to company standards.
• Build strong relationships with guests and colleagues to maximise guest satisfaction and commercial opportunities.
• Manage guest feedback and ensure appropriate actions are taken.
• Attend and lead regular operational briefings and meetings.
• Support recruitment, training, appraisals and performance management across the hotel.
• Ensure staffing levels and payroll are managed effectively in line with business requirements.
• Support the General Manager with budgeting, cost control and financial management.
• Ensure hotel banking, billing, revenue controls and month-end procedures are completed accurately.
• Oversee the Duty Management rota and ensure adequate management cover at all times.
• Ensure maintenance issues are identified and dealt with promptly.
• Take responsibility for the hotel in the absence of the General Manager.
• Undertake projects and additional responsibilities as required by the General Manager or Head Office.

About You

We are looking for someone who is:

• Experienced in hotel or luxury hospitality operations.
• A confident and inspirational leader.
• Passionate about delivering outstanding guest service.
• Highly organised, proactive and commercially aware.
• Comfortable working in a busy, fast-paced environment.
• Confident managing and developing teams.
• Able to lead the hotel confidently in the absence of the General Manager.
• If you are ready for your next challenge and have a passion for exceptional hospitality, we would love to hear from you.