Deputy General Manager

Leisure People; Oxford; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Centre outperformance bonus

40-hour contract

50% food discount on shift

One in four weekends off

Pension plan

28 days holiday

Training programmes

Free monthly games vouchers

30% discount for you and friends

Employee Assistance Programme

Healthcare cash plan

Long service awards

Barnardo's donation on induction

Enhanced family leaves

Job summary

Leisure People in Oxford is seeking a Deputy General Manager to lead a high-energy, customer-focused leisure destination. You’ll inspire and coach a management team, ensure the venue remains clean, safe and fully operational, and drive performance across all revenue streams in a fast-paced environment.

This role offers a competitive package: up to £36,500 basic with an OTE of £45,000, a 40-hour contract with extra shifts, generous staff discounts, 28 days holiday, ongoing training, and the

Qualifications

• Energetic, enthusiastic and driven with a track record in customer-facing roles.
• Experience delivering exceptional customer experiences in fast-paced leisure or hospitality.
• Significant management experience in a high-volume F&B operation.
• At least 3 years of people management and key holder responsibility.
• Strong business sense with ability to grow revenue streams.

Responsibilities

• Customer facing—ensuring customers have a fabulous time, every time.
• Inspire, coach and develop the management team to be their best.
• Ensure the centre is clean, safe and fully operational at all times.
• Drive performance across revenue lines and implement new business plans.
• Take responsibility for budgets, banking and stock control.
• Work a mixture of shifts including evenings and weekends.

Skills

People management

Customer service

Operations management

Leadership

Job description

Deputy General Manager Oxford - up to £36,500 basic £45,000 OTE

Are you an experienced Manager looking to work for one of the UK's leading leisure operators?

Are you looking for a career that offers amazing opportunities for growth and development?

We are looking for a Deputy General Manager to work for a market leading leisure brand at one of their highest profile leisure destinations in Oxford.

Our client is one of the U.K.s most loved and most successful leisure concepts offering great value entertainment, gaming, food and beverage, competitions and parties appealing to both adults and the family market. This is a fun, fast paced place to work and the U.K. wide company is renowned for harnessing their top talent and progressing them in the business, so this is a great development opportunity for an ambitious manager.

What the Deputy General Manager post looks like:

• Customer facing - Ensuring customers have a fabulous time, every time.
• Team- Inspiring, coaching and developing your management team to be the best version of themselves every day.
• Operations- Ensure the centre is clean, safe and fully operational at all times.
• Commercial- Drive performance across all revenue lines and implement new business plans.
• Financial- taking responsibility for budgets, banking and stock control.
• Working a mixture of shifts including evenings and 3 weekends out of 4.

Join as a Deputy General Manager, in return you'll get:

• The opportunity to earn a centre outperformance bonus
• A 40-hour contract, plus additional pay for any extra shifts you work
• 50% off food when you are working
• One in four weekends off
• Optional pension plan
• 28 days holiday & additional days holiday with length of service
• Access to our in-house Centre Manager in Training programme and apprenticeships
• Free games vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Employee Assistance Programme (EAP) for you and your family
• The opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to Barnardo's when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

We are keen to hear from candidates who have:

• An abundance of energy, enthusiasm and drive.
• Experience delivering an amazing customer experience in a fast-paced customer facing business such as late night venues and nightclubs, visitor attractions, bars, restaurants, hotels or health and fitness clubs.
• Have significant experience managing a high volume F and B operation.
• At least 3 year's people management and key holder experience possibly as a Club Manager, Operations Manager, Restaurant Manager, Assistant Manager, Trading Manager, Store Manager or Centre Manager.
• A head for business and experience in promoting and growing different revenue lines

In addition to a highly competitive basic of up to £36,500 there is a monthly bonus of £200 and an annual performance related bonus of up to £8,000 that should take your overall package to c £45,000.There are also outstanding opportunities for ongoing training and development to become a General Manager.