Deputy General Manager

Buckland Manor - Management and Support roles; Greater London; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Service charge shared among team

On-site staff accommodation available

Free on-site parking

Interview-discussed bonus

Job summary

Buckland Manor, one of the finest country house hotels in the UK, is seeking a Deputy Manager to join the team. You will work closely with the General Manager to run day-to-day hotel operations and uphold exceptional guest experiences.

You will deputise for the General Manager in their absence and lead Heads of Department to ensure service standards and commercial performance. On-site accommodation may be available for new staff.

Qualifications

• Experience in hotel or luxury hospitality operations.
• Confident and inspirational leader.
• Passionate about delivering outstanding guest service.
• Highly organised, proactive and commercially aware.
• Comfortable working in a busy, fast-paced environment.
• Confident managing and developing teams.
• Able to lead the hotel confidently in the absence of the General Manager.

Responsibilities

• Oversee the smooth and effective day-to-day running of the hotel.
• Ensure consistently exceptional standards of guest service.
• Provide visible management presence throughout the hotel, particularly during busy service periods.
• Lead and support Heads of Department and Duty Managers, ensuring teams are well trained, motivated and performing to company standards.
• Build strong relationships with guests and colleagues to maximise guest satisfaction and commercial opportunities.
• Manage guest feedback and ensure appropriate actions are taken.
• Attend and lead regular operational briefings and meetings.
• Support recruitment, training, appraisals and performance management across the hotel.
• Ensure staffing levels and payroll are managed effectively in line with business requirements.
• Support the General Manager with budgeting, cost control and financial management.
• Ensure hotel banking, billing, revenue controls and month-end procedures are completed accurately.
• Oversee the Duty Management rota and ensure adequate management cover at all times.
• Ensure maintenance issues are identified and dealt with promptly.
• Take responsibility for the hotel in the absence of the General Manager.
• Undertake projects and additional responsibilities as required by the General Manager or Head Office.

Skills

Hotel operations

Leadership

Guest service

Organised

Commercial awareness

Team management

Absent General Manager leadership

Job description

An opportunity to join our family where work is a pleasure.

Location:One of the most elegant country house hotels in the Cotswolds, Buckland Manor is set in ten acres of stunning grounds. With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Buckland Manor offers employees the opportunity to work within a traditional, yet friendly English country house hotel. SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team. Service charge can be in the region of £305 a month (around £3,600 per year) over and above base pay, for a full time employee. The hotel may be able to offer on-site staff accommodation in order to help the newest members of the team settle into life at the hotel and local area, plus free parking is available on-site.

Hours:Full time

• £44,000 salary per annum 48 hours contract,Circa £4,200 service charge and aBonus - to be discussed during the interview process.

About the Role

We are looking for a hardworking, confident and organised Deputy Manager to join the team at one of the finest country house hotels in the UK.

Working closely with the General Manager, you will play a key role in the day-to-day running of the hotel, ensuring exceptional guest experiences and high operational standards. You will also deputise for the General Manager in their absence, taking overall responsibility for the hotel operation.

Key Responsibilities

• Oversee the smooth and effective day-to-day running of the hotel.
• Ensure consistently exceptional standards of guest service.
• Provide visible management presence throughout the hotel, particularly during busy service periods.
• Lead and support Heads of Department and Duty Managers, ensuring teams are well trained, motivated and performing to company standards.
• Build strong relationships with guests and colleagues to maximise guest satisfaction and commercial opportunities.
• Manage guest feedback and ensure appropriate actions are taken.
• Attend and lead regular operational briefings and meetings.
• Support recruitment, training, appraisals and performance management across the hotel.
• Ensure staffing levels and payroll are managed effectively in line with business requirements.
• Support the General Manager with budgeting, cost control and financial management.
• Ensure hotel banking, billing, revenue controls and month-end procedures are completed accurately.
• Oversee the Duty Management rota and ensure adequate management cover at all times.
• Ensure maintenance issues are identified and dealt with promptly.
• Take responsibility for the hotel in the absence of the General Manager.
• Undertake projects and additional responsibilities as required by the General Manager or Head Office.

About You

We are looking for someone who is:

• Experienced in hotel or luxury hospitality operations.
• A confident and inspirational leader.
• Passionate about delivering outstanding guest service.
• Highly organised, proactive and commercially aware.
• Comfortable working in a busy, fast-paced environment.
• Confident managing and developing teams.
• Able to lead the hotel confidently in the absence of the General Manager.

If you are ready for your next challenge and have a passion for exceptional hospitality, we would love to hear from you.