Luxury Concierge Specialist London

Ten Group; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Luxury Concierge Specialist to join their vibrant team in London. In this exciting role, you will curate unforgettable experiences for members, from booking serene spa weekends to organizing bespoke itineraries. Your creativity and expertise will shine as you deliver personalized solutions that exceed expectations. This dynamic company values its employees and offers a culture of recognition and reward, along with a hybrid working model and numerous benefits. If you are passionate about exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Competitive Salary

Performance-based Bonus

Paid Time Off

Paid Sabbaticals

Employee Discounts

Remote Working Holidays

Career Opportunities

Recognition Programs

Qualifications

• 3-4 years of experience in hospitality with a focus on customer service.
• Strong planning, organizational, and communication skills are essential.

Responsibilities

• Fulfill diverse requests, from simple tasks to complex arrangements.
• Provide tailored lifestyle solutions to meet members' needs.

Skills

Customer Service

Communication Skills

Organizational Skills

Tech-Savvy

Problem-Solving

Education

Relevant Experience in Hospitality

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Are you...

• An energetic and motivated team player who thrives on meeting (and exceeding) targets?
• Passionate about delivering exceptional, tailored customer service that leaves a lasting impression?
• Someone who flourishes in a fast-paced, dynamic, and fun working environment

If your answer is YES, keep reading

We’re on the lookout for a Luxury Concierge Specialist to join our vibrant team. In this exciting role, you’ll have the unique opportunity to turn dreams into reality, curating unforgettable experiences for our members. Whether it’s booking a serene spa weekend, finding the best local food markets, arranging golf lessons, or securing a sailing school spot, you’ll use your creativity and expertise to deliver personalized solutions that exceed expectations.

What You'll Do

• Fulfill a variety of exciting and diverse requests: From straightforward tasks like checking availability to complex arrangements like organizing bespoke itineraries.
• Provide top-notch, lifestyle-driven solutions: Tailored perfectly to our members’ needs and desires.
• Work closely with a network of contacts and resources: Ensuring every request is met with precision and flair.
• Handle anything that comes your way: From retail recommendations to seamless taxi transfers – no challenge is too big or small!

Requirements

Skills / Qualifications

• Experience: At least 3–4 years of relevant work experience in hospitality.
• Communication: Excellent phone etiquette, and exceptional verbal, written, and interpersonal skills.
• Passion for Service: Enthusiastic about engaging with members and creating memorable experiences.
• Administrative Abilities: Strong planning and organizational skills.
• Tech-Savvy: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

Competencies

• Strong planning and organisational skills
• Results orientation
• Member focus
• Adaptability
• Team work
• Initiative and Pro-activity
• Attention to detail/accuracy
• Positive Outlook and Self-Confidence

Working hours

The shifts are from Tuesday - Saturday. The majority of shifts will be 9am-6pm GMT but will involve one late shift each week from 12pm-9pm GMT. You’ll work 40 hours per week.

Guidelines for Hybrid/Home Office option:

• Located in the United Kingdom
• Please note that if you live within a commutable distance of the office, you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office (40%)
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”