Dining Concierge Team Lead

Ten Lifestyle Group; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Dining Concierge Team Lead, where your passion for luxury dining will shine. In this pivotal role, you will lead a dynamic team dedicated to curating extraordinary dining experiences for discerning clients. With a focus on collaboration and continuous improvement, you will ensure that every interaction exceeds expectations. This innovative firm values diversity and inclusivity, making it an exciting place to grow your career. If you thrive in a high-performance culture and are eager to make memorable moments, this opportunity is perfect for you.

Benefits

Competitive salary

Performance-based bonus

Hybrid working options

Paid time away from work

Paid Sabbaticals

Employee Discounts

Qualifications

• Experience in hospitality or fine dining is essential.
• Strong leadership skills to inspire and guide a team.

Responsibilities

• Oversee and inspire a team to deliver exceptional dining experiences.
• Develop and implement strategies to enhance service quality.

Skills

Cross-Functional Leadership

Collaborative Management

Strategic Decision-Making

Effective Communication

Adaptability and Resilience

Job description

Driving Innovation and Trust: Ten's Journey to Redefine Service Excellence

Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.

We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4' service categories of restaurants/travel/entertainment and luxury retail.

We are profitable and the first B Corp listed on the London Stock Exchange (AIM market).

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together.

Join Our Team as a Dining Concierge Team Lead!

Are you passionate about delivering exceptional service in the world of luxury dining? We are seeking a Dining Concierge Team Lead to oversee a dynamic team dedicated to curating extraordinary dining experiences for our valued clients.

In this role, you will guide and inspire your team, ensuring they provide expert recommendations and solutions that exceed client expectations. You will work with key partners in Proposition, Training and Development, Resource Planning and Service Delivery to ensure that you create the right training, monitoring and improvement plans to deliver an ever-improving Dining service that noticeably and reportedly elevates dining experiences for our members.

You will be accountable for how our dining specialist service is delivered and will create, lead and develop multiple tactics and strategies focused on enhancing techniques, product knowledge, customer engagement, and service excellence within the dining specialism.

If you thrive on creating memorable moments for discerning clientele and have a background in hospitality or fine dining, we'd love to hear from you!

Key Responsibilities

• Creating and constantly developing a business partnership model between Service Delivery, Proposition, Talent and Development, Resource Planning and Technical teams.
• Contribute to the improvement of our service, making it reportedly faster, more seamless, and more expert.
• Provide dynamic and inspirational leadership, driving a high performing, enabling and expert culture that supports our people.
• Create, draft, implement, and execute Specialist Delivery policies and procedures, in collaboration with relevant stakeholders.
• Plan and conduct regular and effective communications and meetings, to ensure all relevant Service Delivery stakeholders are up to date with all processes, procedures, and agreements regarding our products.
• Ensure that our people use the right partner for the right member, at the right time and are using the right systems and processes at the right time.
• Setting key targets for Dining Specialist Lifestyle Managers.
• Oversee the recruitment of specialists and expert-level hiring.
• Creating, launching and delivering a then ongoing "Path to Expert" programme.
• Contribute to a culture of continuous improvement, effectively anticipating and responding to change.

Key Measures of Success

• Performance of line reports.
• Specialist Quality Assurance Score.
• Specialist Customer Experience Score.
• Employee survey feedback/results

Expectations in first 45 days:

• Complete general Ten onboarding and induction.
• Meet with stakeholders.
• Spend time working as a Lifestyle Manager.
• Understand Ten's Concierge product and UK Service Delivery model.

Requirements

Knowledge, Skills & Abilities

• Cross-Functional Leadership
• Collaborative Management
• Strategic Decision-Making
• Effective Communication
• Adaptability and Resilience

Benefits

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working options.
• Paid time away from work.
• Paid Sabbaticals.
• Employee Discounts.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Travel Arrangements