Team Leader - Front of House Concierge

United Builders Service, Inc.; London; On-site; Full time

Job summary

An exciting opportunity awaits for a dynamic Front of House Concierge Team Leader at a prestigious gallery in London. This role is perfect for someone with a passion for hospitality and service excellence, who thrives in a fast-paced environment. You will lead a team to provide top-notch reception and concierge services, ensuring every visitor feels welcomed and valued. With a focus on exceptional customer care and a commitment to maintaining high standards, this position offers a chance to shine and make a significant impact in a vibrant setting. If you are ready to take your career to the next level, this is the role for you!

Qualifications

• Proven track record in hospitality or concierge services.
• Excellent people management and interpersonal skills.

Responsibilities

• Lead the Front of House Team to deliver exceptional service.
• Ensure guests receive high standards of greeting and care.
• Adhere to security protocols while providing excellent service.

Skills

People Management

Customer Service

Interpersonal Skills

Multitasking

Diplomatic and Tactful

Education

Experience in Hospitality or Concierge Services

SIA Licence

Job description

Do you have a 5-star flair in hospitality? Are you passionate about service and leading a team? Do you have a personality you want to shine in your employment?

CIS Security has an exciting opportunity available for a Front of House Concierge Team Leader for a well-known gallery in London. We are looking for someone to provide an enhanced welcoming front of house and security service for visitors and guests arriving at the Gallery. We seek someone who can provide a high level of interaction, ready to welcome and assist at all times, with friendliness and top-line knowledge of the area.

Information:

• Position: Front of House Concierge Team Leader
• Location: London (WC2N)
• Pay Rate: £21.73 per hour
• Hours: Average 36 hours per week (overtime available)
• Shifts: Days - 4 on 4 off - 09:30 to 18:00 - 8 hour shifts (flexibility required for events)

Job Requirements:

• SIA licence desirable
• Experience in Supervisor, Team Leader, or Management for high-end corporate front of house, hotel background, hospitality, or concierge services.
• Excellent people management skills with a proven track record.
• Diplomatic, tactful, flexible, professional attitude, and adept at working under pressure.
• Able to multitask, prioritize effectively, and make decisions.
• Possess excellent interpersonal and communication skills, as well as customer service.
• Must be flexible and able to work events due to operational needs.
• Take pride in your appearance, ensuring immaculate presentation.
• Flexible in approach to daily duties and additional events when held on site.
• Be confident in undertaking 100% of all specific duties.
• Provide all requested documentation and vetting information.

Job Responsibilities:

• Be a main point of contact for customers and stakeholders for daily matters and escalate issues to the senior team as needed.
• Ensure guests and visitors receive an excellent standard of greeting and care while in the building.
• Meet all business needs and enhance the company's reputation through exemplary reception, bookings, and concierge services.
• Be articulate and well-informed, ensuring that customer and visitor needs are pre-empted, met, and exceeded.
• Adhere to necessary security protocols while providing humane service.

Job Duties:

• Ensure all visitors and staff are dealt with efficiently, providing an exceptional standard of customer service.
• Inspire, engage, and lead the Front of House Team to achieve the vision, mission, and goals set by our customers and CIS.
• Take ownership of the FoH Concierge's atmosphere and teamwork, delivering a best-in-class reception service.
• Be the main point of contact within the building for all visitors and colleagues.
• Communicate regularly about new and important issues that may arise.
• Ensure staff presentation and uniforms are maintained in accordance with the Company Handbook.
• Promote great teamwork both within and outside the department, demonstrating a