Deputy Centre Manager — Lead Teams & Elevate Guest Experience

Tenpin; Southampton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Industry-leading bonus scheme

33 days holiday incl. Bank Holidays

Enhanced maternity/paternity/adoption

Tenpin Treats – retailer discounts

Free bowling for family & friends

Free food when working 6+ hours

Medicash

Employee Assistance Programme

Free counselling

Life assurance (4x annual salary)

Birthday off

Long Service Awards

Job summary

Tenpin is seeking a Deputy Manager to lead daily operations and create a lively, safe, and welcoming environment at our Southampton centre. You will support the General Manager with team development, sales and KPI delivery, and customer satisfaction.

You will foster a customer-focused culture, supervise large teams, and ensure adherence to policies, procedures, and safety standards while driving business results. This is a hands-on leadership role in a vibrant family entertainment venue.

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Passionate about exceptional customer service.
• Have experience in leading and developing large teams.
• Determined, enthusiastic and patient.
• Ambitious and eager to progress.

Responsibilities

• Manage daily operations of the centre
• Create a customer-focused culture
• Lead the team by example for effective collaboration
• Deputise for the General Manager, and support in achieving targets and KPIs
• Ensure compliance with policies and procedures.

Skills

Management experience

Customer service

Team leadership

Ambition

Job description

Tenpin is seeking a Deputy Manager to lead daily operations and create a lively, safe, and welcoming environment at our Southampton centre. You will support the General Manager with team development, sales and KPI delivery, and customer satisfaction.

You will foster a customer-focused culture, supervise large teams, and ensure adherence to policies, procedures, and safety standards while driving business results. This is a hands-on leadership role in a vibrant family entertainment venue.