Deputy Care Manager

ATA Carnet HQ; Teddington; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits as a Deputy Manager in Teddington, where you will lead a dedicated team supporting individuals with learning disabilities and autism. This role requires a passionate leader ready to embrace challenges and foster a person-centred approach that transforms lives. You'll engage with the community, ensure compliance, and enhance service quality while managing financial performance. Join a national charity with a rich history of innovation and care, and make a meaningful impact in the lives of those you support. Your leadership will empower others, creating a safe and nurturing environment for both staff and clients. If you are motivated by making a difference, this is the role for you.

Benefits

25 days holiday rising with service

Staff recognition scheme

Leadership development programme

Healthcare cashback plan

Employee assistance programme

Team bonus scheme

Pension and life assurance

Qualifications

• Essential experience in the care sector is required.
• Strong computer skills and attention to detail are crucial.

Responsibilities

• Empower and develop the team for quality person-centred services.
• Manage quality, compliance, and financial requirements effectively.

Skills

Care Sector experience

Computer skills

Problem-solving

Customer focus

Teamwork

Multi-tasking

Job description

Due to internal promotion, a rare and exciting opportunity has arisen for a Deputy Manager to join our team in Teddington. We support 30 people across 4 services with learning disabilities and autism, some of whom are non-verbal.

We are seeking an exceptional new Deputy Manager to join our team. We provide person-centred support and we are looking for those that are ready for a challenge, can use their own initiative, think outside the box, and are highly motivated and passionate individuals.

Purpose of the Job

You will empower and develop the team to ensure a sustainable, quality person-centred service is provided, which can truly transform people’s lives. You will be able to develop relationships with people we support and their families and have strong organisational skills, demonstrating your ability to prioritise your workload effectively and accurately.

You will lead and develop your team to provide sustainable quality services which truly transform people’s lives. You will also help manage the quality, compliance, rota, and financial requirements of the services for which you are responsible.

Outline of Responsibilities and Duties

Service Development

1. Ensure person-centred approaches are in place to deliver the outcomes the people we support want and develop activities and plans which truly transform the lives of the people we support according to their needs, wishes, and aspirations.
2. Engage with the local community and promote the involvement of the people we support and Fitzroy’s profile.
3. Complete regular audits for quality, compliance, and business performance in line with Fitzroy requirements and report on progress, creating effective action plans for improvement where needed.
4. Create and review annual business plans and take action to meet agreed performance indicators.
5. Provide a safe working environment for the people we support, staff members, and visitors.

Team and Resource Management

1. Recruit, develop and motivate staff members and volunteers to meet the needs of the people we support to empower them to deliver a quality service which is always compliant.
2. Ensure team members are performance managed effectively, giving clear expectations for standards.
3. Identify areas of key responsibilities for staff members which develop their roles, add value to the service for the people we support, and engage them fully as members of the Fitzroy team.
4. Ensure rotas are effectively managed to utilise resources efficiently to meet the needs of the people we support.
5. Be accountable for the financial performance of your location and for the financial plans for the people you support.
6. Ensure all records and reports are completed in an accurate and timely way and that administrative processes are adhered to.

Communication Excellence

1. Ensure opportunities arise for the people you support to have a voice in their service, FitzRoy, and the wider community in as many ways as possible.
2. Promote the meaningful, active involvement of the people we support in the continuation of quality services.
3. Promote equal opportunities, cultural diversity, and the rights of people and ensure everyone is treated with respect and dignity.
4. Establish and maintain effective communications with the people we support, their families, the local community, and local professional networks.
5. Positively manage internal communications to ensure staff members, volunteers, the people we support, and family members are aware of key decisions and keep the organisation informed through the line management structure.
6. Maintain a strong customer focus through continuous improvement.

About you:

1. Care Sector experience is essential.
2. You will have excellent computer skills with attention to detail and problem solving a high priority.
3. You will be highly customer-focused, a strong team player, and be data and process-driven.
4. You will be tenacious and diligent with the ability to multi-task and work to deadlines.

About Us

FitzRoy is a national charity, set up 60 years ago by brave parents as a pioneering alternative to institutional care. Their values remain the values of FitzRoy today – we see the person, we are brave, and we are creative – and they thread through everything we do.

We support hundreds of people with a range of needs. You could be supporting someone with learning disabilities, autism, acquired brain injuries, or mental health support needs. Many of the people we support also have physical impairments or other health issues. Working for us will give you an opportunity to learn, to grow, and to transform lives. Join us today.

1. 25 days holiday rising with service.
2. Staff recognition scheme.
3. Leadership development programme.
4. Healthcare cashback plan and employee assistance programme.
5. Team bonus scheme (service-based roles).
6. Pension and life assurance.