Depot Manager

First Fence; Castle Hedingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Discounts and Cash Back Platform

Holistic Wellbeing Platform

24/7 Employee Assist Programme

33 Days Annual Leave

Employee Product Discounts

Recognition Rewards

Job summary

First Fence is seeking a Depot Manager to lead at our UK depot. You will drive sustainable growth, manage a high-performing team, and ensure exceptional customer service while maintaining transport and safety compliance.

You will collaborate with the Depot Management team and central functions to align strategy, improve efficiency, and meet targets in a fast-paced environment. This role offers comprehensive benefits and a focus on workplace wellbeing.

Qualifications

• Experience in developing and implementing sales strategies to grow depot performance.
• Strong customer service focus and relationship-building abilities.
• Solid understanding of logistics, transport legislation and operations.
• Proven ability to lead and develop teams for high performance.
• Track record of meeting KPIs and budgets in fast-paced settings.
• Some HR knowledge for performance management and investigations.
• Excellent communication and problem-solving skills.
• Organised with proficient PC skills (Microsoft packages).

Responsibilities

• Lead sustainable growth by driving sales and operational efficiency.
• Hire, train, coach, and develop the depot team within a positive culture.
• Ensure exceptional customer service and resolve issues promptly.
• Maintain compliance with transport, health and safety, and company policies.
• Collaborate with Depot Management, Operations, and central teams.
• Deliver results against KPIs, budgets, and deadlines.

Skills

Sales Strategy

Customer Focus

Logistics

Team Leadership

Results-Oriented

HR Knowledge

Communication

Organisational & PC Skills

Job description

Welcome to First Fence - where security meets innovation!

As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

Salary: Competitive rate

Hours: 50 hours a week, Monday-Friday between the hours of 06:00-20:00, however flexibility is a must.

Location: Unit 8-17 Sandhurst, Canvey Island SS8 0QY

Why First Fence?

• Same-day delivery across the UK
• Six strategic locations, including our National Distribution Centre
• Extraordinary growth since 2010
• Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future. #FirstFence #SecurityInnovation #JoinOurTeam

As a First Fence Depot Manager, your main responsibilities will include:

Leading Sustainable Growth: You will be responsible for driving sustainable growth for the business. This involves developing and implementing strategies to increase sales, improve operational efficiency, and expand the customer base. You will work closely with the Operations Manager, Operations Director, and central teams to achieve these objectives.

People Management and Development: You will be responsible for leading, supporting, and developing your team. This includes hiring and training employees, setting performance expectations, providing feedback and coaching, and ensuring a positive and inclusive work environment. You will work closely with the Depot Management team to optimize team performance and foster a culture of continuous improvement.

Customer Focus: You will prioritize the needs of the customers and ensure that the team delivers exceptional service. This involves understanding customer requirements, resolving any issues or complaints, and maintaining high standards of customer satisfaction. Your focus on doing the right thing for customers will be evident in your daily interactions and decision-making.

Operational Excellence: You will set and maintain operational standards in line with company policies. This includes compliance with transport legislation, health and safety regulations, and other relevant industry guidelines. You will work closely with the central teams, such as Sales and Commercial, to ensure smooth operations and achieve business objectives.

Collaboration and Communication: You will collaborate with various stakeholders, including the Depot Management team, Operations Manager, Operations Director, and central teams. Effective communication and coordination will be crucial to align strategies, share best practices, and drive overall success.

Overall, your role as a First Fence Depot Manager involves leading, developing, and supporting your team to achieve sustainable growth, while prioritising customer satisfaction, operational excellence, and adherence to company standards.

Here's What You Can Expect To Be Doing

Sales Strategy: You should have experience in developing and implementing successful sales strategies. This includes understanding your local and national competitors, confidently competing in the market, and seeking new sales opportunities to drive depot growth.

Customer Focus: Putting customers first is essential. You should have a strong understanding of the importance of providing excellent customer service, building relationships and trust with customers, and ensuring their inquiries and complaints are addressed professionally and promptly.

Logistics and Compliance: A solid understanding of logistics, including transport legislation and operational requirements, is crucial to maintain legal compliance. This knowledge will help you effectively manage the depot's operations and ensure efficiency.

Team Leadership: Experience in leading and motivating teams is important. You should have the ability to build a high-performance culture, delegate tasks, set performance expectations, and support the well-being and development of your team members.

Results-Oriented: Meeting targets and working to KPIs and budgets is part of the role. You should be familiar with working in a fast-paced environment with changing workloads and have experience in working to tight deadlines.

HR Knowledge: Some understanding of HR issues and managing performance is beneficial. This includes conducting investigations, handling grievances, conducting disciplinary meetings, and conducting performance management and appraisals in a fair and consistent manner.

Communication and Problem-Solving: Strong communication skills are important for effective collaboration with teams, stakeholders, and customers. Being able to remain calm under pressure, solve problems autonomously, and communicate effectively at all levels is valuable.

Organisational and PC Skills: Being organized and methodical is essential for managing daily tasks and maintaining efficiency. Additionally, having proficiency in PC skills, including Microsoft Packages, will help with various aspects of the role.

These points provide an overview of the skills and qualities expected from a First Fence Depot Manager. It's important to note that specific requirements may vary based on the company's policies, industry, and specific depot needs.

Join Us for a Career Beyond Ordinary!

Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job – we're offering a lifestyle!

Benefits Snapshot:

Cycle to Work Scheme

Discounts and Cash Back Benefits Platform

Holistic Wellbeing Platform

24/7 Employee Assist Programme

33 Days Annual Leave (inclusive of Bank Holidays)

Employee Product Discounts

Recognition Rewards

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.