Depot Customer Service Advisor

PHOENIX Healthcare Distribution Limited; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

PHOENIX Healthcare Distribution Limited is seeking a full-time Customer Service Advisor in Leeds. The role involves delivering excellent customer service, handling calls, and resolving queries while liaising with healthcare professionals. The company offers training and development opportunities. This position operates on a shift rotation with occasional Saturday shifts.

Benefits

Fantastic training and coaching

Ongoing development opportunities

Qualifications

• Passion for delivering excellent customer experience.
• Professional approach to customer service.
• Desire for continuous improvement.

Responsibilities

• Provide excellent levels of customer service.
• Handle incoming calls and place customer orders.
• Investigate and resolve customer queries.

Skills

Customer service skills

Communication

Problem-solving

Job description

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The PHOENIX Group are currently looking for Customer Service Advisors who have a passion for delivering the best possible customer experience. Your overall responsibility will be to provide excellent levels of customer service to our customers at all times.

The position requires a professional approach to customer service and a desire for continuous improvement as you will be liaising with healthcare professionals. The role includes: dealing with incoming calls, placing customer orders, investigating and resolving customer queries, informing customers on all aspects of our services and product ranges, and proactive service calls.

In return we offer fantastic training and coaching with ongoing development opportunities.

The role is full time working on a shift rotation between the hours of – 6pm with the occasional Saturday 9am – 1pm.