Customer Service Advisor

Page Personnel; Leeds; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A reputable legal business in Leeds is seeking a Customer Service Advisor. This permanent position includes providing top-notch client care during the remortgage process, working in a vibrant team environment, with opportunities for structured career progression and hybrid working after training.

Benefits

Salary of £24,000+ with monthly bonuses

Full training and support

Structured career progression

Sponsorship for further qualifications

Modern offices and facilities

Vibrant team and culture

Immediate interview availability

No shift work or weekends

Qualifications

• Previous customer service experience from retail, hospitality, or similar backgrounds.
• Exceptional communication skills and confidence over the phone.
• Passion for customer service and delivering excellent experiences.

Responsibilities

• Support clients through the remortgage process and handle queries.
• Chase documentation and correspond with banks and third parties.
• Process documents and ensure service level agreements are met.

Skills

Communication

Customer Service

Attention to Detail

Organizational Skills

Team Player

Job description

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Exciting Permanent Customer Service Advisor Position in Leeds!

• Work for a reputable Legal Business!

About Our Client

Are you currently working in hospitality or retail and looking to transfer those skills into an office-based role?

Or are you working in customer services at the moment and seeking a new challenge to further your career?

Would you like to join a business that provides excellent training and development?

Then please apply now!

Job Description

As a Customer Service Advisor, you will support clients through the remortgage process, handling queries, ensuring service level agreements are met, and providing the highest standard of client care.

Your responsibilities include chasing documentation, corresponding with banks and third parties, and processing documents and data entry. You will work in a volume environment with deadlines to ensure caseloads are completed promptly.

The Successful Applicant

• Previous customer service experience, from retail, hospitality, or similar backgrounds
• Exceptional communication skills and confidence over the phone
• Passion for customer service and delivering excellent experiences
• Attention to detail and organizational skills
• Team player mentality

What's on Offer

• Salary of £24,000+ with monthly bonuses
• Reputable business within the legal field
• Full training and support
• Structured career progression
• Sponsorship for further qualifications
• Central Leeds location
• No shift work or weekends
• Excellent benefits
• Hybrid working after training
• Modern offices and facilities
• Vibrant team and culture
• Immediate interview availability