Deposit Operations Specialist – AI-Powered Customer Care

OakNorth; Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holidays

Personalised benefits

Subsidised Private Medical Insurance

Enhanced maternity and paternity leave

Wellbeing and social events

Volunteering time off

Job summary

A growing bank in England is looking for a Deposit Operations Analyst to manage savings products and provide exceptional customer support. This role offers the chance to contribute to process improvements and collaborate across teams while ensuring customer satisfaction. Ideal candidates will have strong communication and problem-solving skills with a background in customer service. The position includes 25 days holidays and personalised benefits, along with opportunities to develop skills in a dynamic environment.

Qualifications

• 1-2 years relevant experience is preferable.
• Experience in customer service via telephone and email is a plus.
• Strong communication skills, particularly with UK customers.

Responsibilities

• Support the origination and management of savings products.
• Handle deposit tasks, including customer calls and email responses.
• Deliver excellent customer service and resolve incidents at first contact.
• Develop product knowledge and share insights with colleagues.
• Propose process improvements over time.
• Collaborate on ad-hoc projects and maintain strong process controls.

Skills

Customer service

Communication skills

Problem-solving mindset

Organisation and time management

Interpersonal skills

Job description

A growing bank in England is looking for a Deposit Operations Analyst to manage savings products and provide exceptional customer support. This role offers the chance to contribute to process improvements and collaborate across teams while ensuring customer satisfaction. Ideal candidates will have strong communication and problem-solving skills with a background in customer service. The position includes 25 days holidays and personalised benefits, along with opportunities to develop skills in a dynamic environment.