DEPOSIT ANALYST - ENTRY LEVEL

OakNorth; Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holidays

Personalised benefits

Subsidised Private Medical Insurance

Enhanced maternity and paternity leave

Wellbeing and social events

Volunteering time off

Job summary

A growing bank in England is looking for a Deposit Operations Analyst to manage savings products and provide exceptional customer support. This role offers the chance to contribute to process improvements and collaborate across teams while ensuring customer satisfaction. Ideal candidates will have strong communication and problem-solving skills with a background in customer service. The position includes 25 days holidays and personalised benefits, along with opportunities to develop skills in a dynamic environment.

Qualifications

• 1-2 years relevant experience is preferable.
• Experience in customer service via telephone and email is a plus.
• Strong communication skills, particularly with UK customers.

Responsibilities

• Support the origination and management of savings products.
• Handle deposit tasks, including customer calls and email responses.
• Deliver excellent customer service and resolve incidents at first contact.
• Develop product knowledge and share insights with colleagues.
• Propose process improvements over time.
• Collaborate on ad-hoc projects and maintain strong process controls.

Skills

Customer service

Communication skills

Problem-solving mindset

Organisation and time management

Interpersonal skills

Job description

At OakNorth, we're on a mission to empower ambitious businesses and the communities they serve. Since 2015, we've lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while driving economic growth in the markets we serve.

The mission of a Deposit Operations Analyst is to support the origination and in-life management of OakNorth savings products, whilst providing dedicated customer support. It’s a role where you’ll be given real responsibility, the chance to learn and develop, and the opportunity to shape your career path in a team that values initiative, ownership and customer delight. This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently.

Responsibilities

• We’re looking for an ambitious self-starter and problem solver who is ready to contribute, grow, and build a career with us.
• In this role you will support the origination and in-life management of OakNorth savings products.
• Handle a wide range of deposit tasks to support customers with their accounts such as inbound/outbound customer calls, mail processing, email responses, and system tasks.
• Deliver excellent customer service in a fast-paced environment, resolving customer incidents or changes at first point of contact, or, escalating when necessary.
• Proactively develop product knowledge and customer support skills, sharing insights and best practice with colleagues/team.
• Resolve complex customer account management issues, gathering sufficient information to enable colleagues to support through to resolution.
• With time, and after building subject matter expertise of all processing and controls within Deposit Operations and related areas, propose process improvements.
• Contribute to ad-hoc projects and collaborate cross-functionally, ensuring customer feedback is shared effectively across teams.
• Maintain strong process controls to minimise risk for both the customer and the business.
• Leverage AI tools to boost productivity and enhance decision-making in the role.

Requirements

• Candidates with 1-2 years relevant experience may find this role particularly a good fit, but we welcome candidates from all backgrounds. We're looking for:
• Experience in providing strong customer service via telephone and email (desired but not essential).
• A passion for delivering a great service experience and ability to go the extra mile for our customers.
• Strong communication skills, both verbally and in writing, confident in handling phone calls with UK-based customers.
• Positive attitude, approach, and clarity of thought.
• Energetic, friendly and curious with excellent interpersonal skills.
• Problem solving mindset critical.
• Organisation and time management skills essential.
• Willingness to learn and develop new skills.
• Resilience and the ability to work under pressure.
• Open to occasional evening hours when and if required.

Benefits & Perks

• 25 days holidays
• Personalised benefits – opt-in to what matters to you
• Subsidised Private Medical Insurance with Bupa
• Enhanced maternity and paternity leave
• Wellbeing and social events
• Support causes that matter to you through volunteering time off