Deposit Operations Analyst - Customer Focus & Efficiency

Whereby; Manchester; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Enhanced family leave

Salary-sacrifice schemes

Volunteering time

Job summary

OakNorth is seeking a Deposit Operations Analyst to support the lifecycle of retail and business deposit accounts. Reporting to the Deposit Operations Team Lead, you’ll handle operational tasks and customer queries accurately and efficiently, helping us deliver a friendly, timely and dependable service.

You’ll build product, technical and customer-support knowledge, work cross-functionally, and contribute to process improvements while maintaining accurate records.

Qualifications

• Deliver an exceptional customer experience.
• Clear, confident verbal and written communication.
• Excellent organisation and time-management skills.
• Resilience to stay accurate under pressure.
• Willingness to learn and take ownership of development.
• Curiosity to use AI to improve quality, efficiency and customer experience.
• Flexibility to work evenings occasionally.
• An undergraduate degree or equivalent experience.

Responsibilities

• Support origination and ongoing management of OakNorth retail and business deposit products.
• Complete account-opening and servicing tasks, including inbound and outbound calls, email responses, mail processing and system actions.
• Prepare reports and statements, respond to account queries and maintain accurate customer and account records.
• Resolve customer queries and account changes wherever possible at first contact; gather clear information and gather? ???
• Build strong product, technical and customer-support knowledge, sharing information and best practice with colleagues.
• Work cross-functionally, communicating useful customer feedback and keeping relevant teams informed of issues and successes.
• Support ad-hoc projects and actively minimise risk to customers and the bank by following process controls.
• Be curious - identify opportunities to improve operational efficiency and implement improvement initiatives.

Skills

Customer experience

Verbal communication

Written communication

Organization

Time management

Resilience

Learning mindset

AI for quality

Flexibility

Education

Undergraduate degree

Job description

OakNorth is seeking a Deposit Operations Analyst to support the lifecycle of retail and business deposit accounts. Reporting to the Deposit Operations Team Lead, you’ll handle operational tasks and customer queries accurately and efficiently, helping us deliver a friendly, timely and dependable service.

You’ll build product, technical and customer-support knowledge, work cross-functionally, and contribute to process improvements while maintaining accurate records.