Department Manager

TN United Kingdom; Oxford; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead a department in a vibrant store environment. This role offers the chance to innovate and enhance customer experiences while working collaboratively with a dedicated team. You'll be instrumental in maintaining high service standards and creating a welcoming atmosphere for customers. With a strong emphasis on diversity and inclusion, the company provides a supportive environment where your contributions are valued. This is an exciting opportunity to grow within a company that prioritizes employee wellbeing and development, offering a competitive salary and a comprehensive benefits package.

Benefits

Award-winning Pension Scheme

ShareSave Options

6.6 Weeks Holiday

Employee Assistance Programme

Shopping Discounts

Colleague Wellbeing Benefits

Qualifications

• Experience in customer service with a focus on home improvement.
• Ability to motivate and engage a team effectively.

Responsibilities

• Manage your department while maintaining high customer service levels.
• Collaborate with the team to implement fresh ideas and standards.

Skills

Customer Service Experience

Team Motivation

Flexibility

Technology Adaptability

Job description

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Job Overview

We’re thinking more ambitiously about how our stores can offer our customers even more. Creating a store within a store, you’ll get to think big too. You’ll make things happen – setting standards, coming up with ideas, and finding fresh ways to make your team and department the best they can be. You’ll keep customer service levels high and use your customer knowledge to spot opportunities to give them even more. It’ll be your department to run. But, because we’re so big on teamwork, you won’t tackle the challenge alone.

What we need

• Positive, hands-on, and eager to bring your own ideas to the table, you’ll feel right at home with us.
• You’ve got plenty of customer service experience, along with a love of all things home improvement.
• You’ll be happy to expand your skills by using new technology and learning new ways of working.
• You’re flexible – able to cover store opening hours on a rota basis, including evenings, weekends, and bank holidays.
• Most importantly, you know how to keep a team motivated, engaged, and pulling together as one.

What’s in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

To support you during the application or interview process, please contact us for any recruitment adjustments.