Department Manager, Oxford

H&M Group; Oxford; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Department Manager in Oxford, where you will lead a dedicated team to enhance customer experiences and drive sales. This role emphasizes the importance of management skills in a customer-centric environment, ensuring that both colleagues and customers have the best possible experience. You will be responsible for evaluating team performance, guiding development, and maintaining compliance with safety standards. With a focus on profitability and growth, this position offers an exciting opportunity to make a significant impact in the retail industry.

Benefits

Staff discount card

Participation in H&M Incentive Program

Qualifications

• Proven management experience in a customer-facing environment.
• Strong ability to lead and develop teams effectively.

Responsibilities

• Oversee department operations to support store sales and profit.
• Lead and develop team members while ensuring customer satisfaction.

Skills

Management experience

Team leadership

Customer-first mindset

Profitability focus

Job description

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Company Description

H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.

Job Description

This is a permanent position offering 39 hours per week. The position is based in the H&M Oxford store in the Westgate Shopping Centre.

Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience.

Key responsibilities:

• You lead with a vision to secure the best experience for all our colleagues and customers.
• You evaluate your team's performance, provide regular feedback, and support succession through their development and training.
• You analyse and follow up on Sales & Profit KPI's for your department.
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers' safety.

Qualifications

We are looking for people who have:

• Management experience in a customer-facing environment.
• Previous experience of leading and managing teams.
• A passion for profitability and people.
• A Customer-first mindset.

Additional Information

Availability 7 days fully flexible, weekends included.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.