Treatment Coordinator – Truly Hull

Truly Dental; United Kingdom; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work

Career development

Supportive team

Patient experience impact

Job summary

Truly Hull, part of Truly Dental, is hiring a Treatment Plan Coordinator to guide patients through treatment options and financing with clarity and empathy.

You will present plans post-clinical assessment, support decision-making, and work closely with the clinical team to deliver outstanding patient experiences at our Hull site. This full-time, hybrid role requires 2+ years in patient-facing sales or treatment coordination and CRM literacy.

Qualifications

• 2+ years in patient-facing sales or treatment coordination.
• Ability to discuss clinical treatments with confidence (training provided).
• Sales-driven mindset with empathy and integrity.
• Comfortable with KPIs, targets, and conversion metrics.
• Experience with CRM or practice management software.

Responsibilities

• Conducting treatment plan consultations with patients post-clinical assessment
• Presenting treatment options, fees, and finance plans clearly and ethically
• Following up with patients to support their decision-making journey
• Tracking conversion metrics and pipeline in CRM
• Liaising with the clinical team to refine treatment plans
• Supporting the Practice Manager on patient experience initiatives

Skills

Empathy

Sales mindset

Communication skills

KPI tracking

Tools

CRM software

Practice management software

Job description

Patient Experience, Truly Hull, Hull, UK

Treatment Coordinator – Truly Hull

So many amazing things start with a smile. As a Truly Treatment Coordinator, you'll guide patients to the confident yes that changes everything.

Truly is a modern dental company growing across Ireland and the UK. We're building the largest network of patient-first dental clinics in the region, with over 20 locations and a team of 200+ professionals.

Why Join Truly Dental?

• Work in a modern, technology-driven clinical environment
• Join a supportive team where collaboration and learning matter
• Be part of a growing international dental group
• Opportunity for long-term career development
• Make a real impact on patient experience every day
• Get a feel for our team and culture before applying:

The Treatment Coordinator is the bridge between our clinical team and patients, deciding on treatment. You'll present treatment plans with clarity and empathy, help patients understand their options (including finance), and convert consultations into accepted treatments - always with care and integrity.

Key Responsibilities

• Conducting treatment plan consultations with patients post-clinical assessment
• Presenting treatment options, fees, and finance plans clearly and ethically
• Following up with patients to support their decision-making journey
• Tracking conversion metrics and pipeline in CRM
• Liaising with the clinical team to refine treatment plans
• Supporting the Practice Manager on patient experience initiatives

What We're Looking For

• 2+ years in patient-facing sales or treatment coordination (dental/medical strongly preferred)
• Ability to discuss clinical treatments with confidence (training provided)
• A sales-driven mindset paired with empathy, ethical conversion is non-negotiable
• Comfortable with KPIs, targets, and conversion metrics
• CRM and practice management software literacy
• Right to work in Ireland or the UK

Important Details Before Applying

This is a full-time, hybrid role based at our Hull, East Yorkshire practice.

Typical working pattern may include early starts or late finishes to cover clinic opening hours; flexibility is required.

The role requires weekend or bank holiday cover depending on operational needs.

Applicants must have the right to work in the country specified in the vacancy.

Role: Treatment Plan Coordinator

Location: Truly Hull, Hull, UK

About Truly Dental

Founded in 2012

Co-workers 500

Turnover 5M