Dental Receptionist & Treatment Coordinator

Dentopedia Group; Maidenhead; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Three fully paid staff events eachyear

50% discount on treatments for you

20% discount for family

Amazon vouchers

Seasonal gifts

Job summary

Dentopedia Group is hiring for a Dental Receptionist & Treatment Coordinator to join our clinic network in the UK. The role involves welcoming patients, coordinating non-clinical treatment plans and guiding patients through appointment scheduling and fees.

We offer Monday–Friday with possible weekends, a salary of £14–£15 per hour plus commission based on treatment plan sales, and opportunities for growth within a forward-thinking dental group.

Qualifications

• Experience in dental reception and treatment coordination.
• Comfortable discussing treatment costs and finance options.
• Confident and professional communication with patients.
• Organised, with strong follow-up and diary management.
• Proficient with computers and dental software.

Responsibilities

• Welcome patients and provide a warm, professional reception experience.
• Manage front-desk operations and reception area.
• Answer calls, messages, emails and online enquiries.
• Book and manage appointments, optimise diaries.
• Explain treatment options and fees clearly, including finance.
• Coordinate patient treatment journeys with dentists and nurses.
• Maintain accurate patient records and treatment plans.
• Process payments and support end-of-day reconciliation.

Skills

Dental reception

Treatment coordination

Healthcare experience

Sales experience

Communication skills

Computer literacy

Attention to detail

Punctual & professional

Tools

Dental software

Job description

Dental Receptionist & Treatment Coordinator

Job Title: Dental Receptionist & Treatment Coordinator

Location: Dentopedia Group Clinics

Schedule: Monday – Friday & possible Weekends

Job Type: Full-Time

Salary: £14 - £15 per hour, depending on experience. Plus, attractive commission based on treatment plan sales

About Us

Dentopedia Group is a growing network of modern dental clinics delivering high-quality, ethical dentistry. With over 10 years of experience in private practice ownership, we are known for strong leadership, structured systems, and exceptional patient care.

We are proud of our high staff retention and supportive team culture. Many of our team members have progressed into senior and leadership roles, and we actively promote from within. As we expand, we are seeking professional and motivated Receptionists to join our brand new, state-of-the-art premises and grow with a forward-thinking group committed to raising standards.

If you are looking for real career progression within an ambitious and supportive organisation, we would love to hear from you.

Key Responsibilities

• Welcome patients and provide a warm, professional reception experience.
• Manage front-desk operations and maintain an organised reception area.
• Answer calls, WhatsApp messages, emails and online enquiries.
• Book, amend and manage appointments and optimise clinic diaries.
• Handle patient queries regarding appointments, treatment and fees.
• Conduct non-clinical treatment coordination consultations.
• Explain treatment options, fees and finance options clearly.
• Build strong relationships with patients and support treatment acceptance.
• Follow up outstanding treatment plans and enquiries.
• Coordinate patient treatment journeys with dentists and nurses.
• Maintain accurate patient records and treatment plan information.
• Process payments and support end-of-day reconciliation.
• Support patient retention, diary optimisation and clinic performance.
• Maintain confidentiality and comply with GDPR and Dentopedia procedures.

What We’re Looking For

• Experienced in dental reception, treatment coordination, healthcare, sales or a similar customer-facing role.
• Confident, friendly and professional with excellent communication skills.
• Comfortable discussing treatment costs and finance options.
• Highly organised with excellent attention to detail and follow-up skills.
• Commercially aware while remaining ethical and patient-focused.
• Confident using computers, dental software and digital communication platforms.
• Calm and professional in a busy environment.
• Reliable, punctual and well-presented.

Why Join Dentopedia Group?

• Attractive commission opportunities.
• Supportive management and leadership.
• Ongoing training and professional development.
• Career progression within a growing dental group.
• Strong marketing support and consistent patient flow.
• Performance recognition and growth opportunities.

Essential Requirements

• Right to work in the UK.
• Excellent spoken and written English.
• Strong organisational and multitasking skills.
• Professional telephone and face-to-face manner.
• Good computer literacy.
• Able to work Monday to Friday and weekends by mutual agreement.

Staff Benefits

• Three fully paid staff events each year.
• 50% discount on treatments for yourself.
• 20% discount for family members.
• Ad-hoc Amazon gift vouchers.
• Seasonal gifts and Christmas bonus.