Dental Treatment Coordinator

Howard Finley; Borehamwood; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Free on-site parking

Discounted dental treatment for staff

Company pension

Job summary

Howard Finley’s Borehamwood private dental clinic is seeking a confident Dental Treatment Coordinator. You will guide patients from initial enquiry to treatment acceptance, explaining options and costs, and coordinating plans with clinicians.

The role is patient-focused and commercially driven, requiring strong communication and a proactive, target-driven approach to meet monthly revenue targets.

Qualifications

• Experience converting enquiries into sales or agreed services.
• Confidence discussing treatment costs and high-value purchases.
• Excellent communication skills and the ability to build rapport with a diverse range of people.
• A calm, empathetic approach when supporting nervous or hesitant patients.
• Strong organisational skills and accurate administration.
• Confidence using CRM systems, practice software or similar digital platforms.
• A proactive, target-driven approach.

Responsibilities

• Respond to new patient enquiries from various channels and maintain consistent follow-up.
• Conduct patient consultations, discuss treatment options and explain costs and available finance options.
• Work closely with clinicians to coordinate treatment plans that meet patients’ needs and budgets.
• Support finance applications and payment arrangements.
• Maintain regular communication with patients before, during and after treatment.
• Keep accurate patient records and update the practice management system.
• Coordinate patient reviews, testimonials and clinical photography.
• Assist with patient events and marketing initiatives.
• Work towards monthly conversion and revenue targets, monitoring and reporting performance.

Skills

Sales experience

Customer service

Patient care

Excellent communication

Consultative selling

Tools

CRM systems

Practice management software

Digital platforms

Job description

Dental Treatment Coordinator

Location: Borehamwood, Hertfordshire
Salary: £30,000–£40,000 per annum + commission

About the Role

An established private dental clinic in Borehamwood is looking for a motivated Treatment Coordinator to join its team. The practice provides a range of advanced private dental treatments, including implant dentistry, full-arch rehabilitation, cosmetic dentistry and IV sedation.

This is a patient-focused, commercially driven position, supporting patients from their initial enquiry through to treatment acceptance and commencement. The successful candidate will combine excellent communication skills with a consultative approach to help patients understand their options and feel confident in their decisions.

Key Responsibilities

• Respond to new patient enquiries from various channels and maintain consistent follow-up.

• Conduct patient consultations, discuss treatment options and explain costs and available finance options.

• Work closely with clinicians to coordinate treatment plans that meet patients’ needs and budgets.

• Support finance applications and payment arrangements.

• Maintain regular communication with patients before, during and after treatment.

• Keep accurate patient records and update the practice management system.

• Coordinate patient reviews, testimonials and clinical photography.

• Assist with patient events and marketing initiatives.

• Work towards monthly conversion and revenue targets, monitoring and reporting performance.

Requirements

Previous dental experience is not essential, as training will be provided. The ideal candidate will have a strong background in sales, customer service, patient care or another consultative role.

Essential:

• Experience converting enquiries into sales or agreed services.

• Confidence discussing treatment costs and high-value purchases.

• Excellent communication skills and the ability to build rapport with a diverse range of people.

• A calm, empathetic approach when supporting nervous or hesitant patients.

• Strong organisational skills and accurate administration.

• Confidence using CRM systems, practice software or similar digital platforms.

• A proactive, target-driven approach.

Desirable:

• Previous experience as a Dental Treatment Coordinator, TCO or Patient Care Coordinator.

• Knowledge of dental implants, Invisalign or cosmetic dentistry.

• Experience with patient finance arrangements.

• Experience managing leads generated through digital marketing campaigns.

Salary & Benefits

• £30,000–£40,000 basic salary, depending on experience, plus commission.

• Structured training in treatment coordination, implant dentistry and clinical terminology.

• Regular one-to-one meetings, clear performance objectives and opportunities for career progression.

• Modern clinical facilities with an on-site dental laboratory.

• Company pension.

• Discounted dental treatment for employees.

• Free on-site parking.

This is an excellent opportunity for a confident, patient-focused professional looking to develop their career within private dentistry.