Dental Receptionist & Appointment Coordinator

Smart Dental Care; Manchester; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Dental benefits

Training & development

Career growth

Job summary

Smart Dental Care is seeking a friendly and professional Dental Receptionist to join our Bolton Road Practice in Farnworth. You will welcome patients, manage bookings and payments, and handle both phone and online enquiries. Confidence discussing treatment options and memberships is valued.

The role involves accurate records, coordination with clinicians, and promoting our services. This full-time position offers a supportive team and opportunities for ongoing development.

Qualifications

• Previous dental reception experience is required.
• Excellent communication and customer service skills are essential.
• Must be organized and able to work effectively in a busy environment.
• Proactive approach and ability to work as part of a team.
• Sales or treatment coordination experience would be advantageous.

Responsibilities

• Welcoming patients and providing excellent customer service.
• Managing appointments, diaries, patient records and payments.
• Answering telephone and online enquiries.
• Converting enquiries into appointments where appropriate.
• Discussing treatment options, finance and membership plans confidently.
• Maintaining accurate and up-to-date patient records.
• Liaising with clinicians and the wider practice team.
• Supporting the day-to-day running of the reception area.
• Promoting practice services and membership plans.
• Supporting patient engagement and practice marketing initiatives.

Skills

Dental reception

Communication

Customer service

Organization

IT skills

Team player

Tools

Dental software

Job description

Smart Dental Care is seeking a friendly and professional Dental Receptionist to join our Bolton Road Practice in Farnworth. You will welcome patients, manage bookings and payments, and handle both phone and online enquiries. Confidence discussing treatment options and memberships is valued.

The role involves accurate records, coordination with clinicians, and promoting our services. This full-time position offers a supportive team and opportunities for ongoing development.