Dental Receptionist & Admin Specialist

HCRG Care Group; Guildford; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Group Pension

Free tea, coffee and milk at base

My Reward Hub discounts

Access to wages as you earn them

Wellbeing support resources

Learning & development opportunities

Open culture encouraging ideas

Job summary

HCRG Care Group is seeking a Dental Receptionist/Administrator for our Community Dental Service at Buryfields Clinic, Guildford. You will be the first point of contact, handling bookings and patient records while supporting clinicians and colleagues to ensure smooth clinic operations.

The role includes managing appointments, answering calls, maintaining records, and handling referrals with a patient-first approach.

Qualifications

• Good general education and strong English communication skills.
• Experience in administrative, reception or customer service roles.
• Excellent communication and interpersonal abilities.
• Strong organisational skills with attention to detail and ability to prioritise a varied workload.
• Proficient IT skills with experience using electronic systems and MS Office.

Responsibilities

• Provide a professional, welcoming and helpful reception service for patients, carers and healthcare professionals.
• Manage appointment bookings, cancellations and clinic schedules to maximise clinic capacity.
• Answer telephone calls and respond to enquiries professionally and efficiently.
• Maintain accurate patient records and update information on electronic systems.
• Manage referral, waiting and recall processes to support timely patient access.
• Prepare clinic lists and support clinicians with the administration required for patient appointments.
• Process incoming and outgoing correspondence, referrals and reports.
• Support the management of patient documentation, records, scanning and filing.
• Liaise with colleagues and partner services to support patient care pathways.
• Produce letters, reports and other administrative documentation as required.
• Ensure patient information is handled confidentially and in line with data protection requirements.
• Contribute to the continuous improvement of administrative processes and patient experience.
• Work collaboratively as part of the wider dental and administrative team.

Skills

Customer service

Organised

Communication

IT skills

MS Outlook

MS Word

MS Excel

Education

NVQ Reception/Administrator qualification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

HCRG Care Group is seeking a Dental Receptionist/Administrator for our Community Dental Service at Buryfields Clinic, Guildford. You will be the first point of contact, handling bookings and patient records while supporting clinicians and colleagues to ensure smooth clinic operations.

The role includes managing appointments, answering calls, maintaining records, and handling referrals with a patient-first approach.