Dental Receptionist & Admin – Patient Care Focus

HCRG Care Group; Guildford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts on everyday purchases

Wages as you earn them

Mental and physical wellbeing support

Learning and development opportunities

Open culture and staff support

Job summary

HCRG Care Group is seeking a professional Dental Receptionist/Administrator for the Community Dental Service at Buryfields Clinic, Guildford. You will welcome patients, manage appointments, and provide telephone and clinic support to patients and healthcare professionals.

The role requires a customer-focused, organized individual who can handle multiple priorities and ensure accurate patient records while supporting clinicians with administration. A full UK driving license is advantageous.

Qualifications

• Experience in administrative, reception or customer service role.
• Good general education with clear English communication.
• Strong IT skills and ability to use electronic systems.

Responsibilities

• Provide welcoming and helpful reception service for patients and carers.
• Manage appointment bookings, cancellations and clinic schedules.
• Answer telephone calls and respond to enquiries professionally.
• Maintain accurate patient records and update electronic systems.
• Support clinics with administrative tasks and patient pathways.
• Liaise with colleagues and external stakeholders to ensure smooth processes.
• Contribute to continuous improvement of administrative processes.

Skills

Customer service

Administrative support

Organizational skills

Communication

Teamwork

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

HCRG Care Group is seeking a professional Dental Receptionist/Administrator for the Community Dental Service at Buryfields Clinic, Guildford. You will welcome patients, manage appointments, and provide telephone and clinic support to patients and healthcare professionals.

The role requires a customer-focused, organized individual who can handle multiple priorities and ensure accurate patient records while supporting clinicians with administration. A full UK driving license is advantageous.