Dental Receptionist & Admin Specialist – Patient Care

NHS Jobs; Guildford; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free tea, coffee and milk at base

My Reward Hub discounts

Wages as you earn them

Job summary

NHS Jobs in Guildford is seeking a Dental Receptionist/Administrator for the Community Dental Service at Buryfields Clinic. You’ll be the first contact for patients, handling reception, appointments and admin support to clinicians.

The role requires a professional, organized individual with excellent customer service skills and good IT literacy. Potential cross-site work across Surrey is possible.

Qualifications

• Good written and spoken English
• Experience in an administrative, reception or customer service role
• Excellent communication and interpersonal skills
• Strong organisational skills and the ability to prioritise a varied workload
• Good IT skills and confidence using electronic systems
• Experience using Microsoft Outlook, Word and Excel
• Ability to work accurately and pay close attention to detail

Responsibilities

• Provide a professional, welcoming and helpful reception service for patients, carers and healthcare professionals
• Manage appointment bookings, cancellations and clinic schedules to maximize clinic capacity
• Answer telephone calls and respond to enquiries professionally and efficiently
• Maintain accurate patient records and update information on electronic systems
• Manage referral, waiting and recall processes to support timely patient access to services
• Prepare clinic lists and support clinicians with the administration required for patient appointments
• Process incoming and outgoing correspondence, referrals and reports
• Support the management of patient documentation, records, scanning and filing
• Liaise with colleagues and partner services to support patient care pathways
• Produce letters, reports and other administrative documentation as required
• Ensure patient information is handled confidentially and in line with data protection requirements
• Contribute to the continuous improvement of administrative processes and patient experience
• Work collaboratively as part of the wider dental and administrative team

Skills

Customer service

Communication

Organisational skills

Attention to detail

Multi-tasking

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

NHS Jobs in Guildford is seeking a Dental Receptionist/Administrator for the Community Dental Service at Buryfields Clinic. You’ll be the first contact for patients, handling reception, appointments and admin support to clinicians.

The role requires a professional, organized individual with excellent customer service skills and good IT literacy. Potential cross-site work across Surrey is possible.