Dental Receptionist

Envisage Dental | Certified B Corp™ | Redefining Group Dentistry; Norwich; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Ongoing training and development

Career progression opportunities

Central Norwich location

Supportive team

Fully digital private practice

Job summary

Riverside Dental in Norwich is seeking a friendly, professional Receptionist to join our award-winning, fully private practice on a part-time basis. You’ll be the first point of contact for patients and will help create a warm, welcoming environment from the moment they contact us.

You will manage calls, appointments, and records, take payments, and collaborate closely with the Head Receptionist and clinical team to deliver an outstanding patient experience.

Qualifications

• Experience in reception, customer service or administrative role is required or beneficial.
• Excellent communication and interpersonal skills are essential.
• Confident using computer systems and learning new software quickly.
• Able to work as part of a supportive team and manage busy periods.

Responsibilities

• Welcoming patients to the practice in a warm, friendly and professional manner
• Answering telephone calls and responding to patient enquiries
• Managing patient appointments, cancellations and rescheduling
• Taking payments and processing transactions accurately
• Supporting patients with enquiries regarding treatments and appointments
• Maintaining accurate and up-to-date patient records
• Liaising with clinicians and the wider practice team
• Supporting the practice with administrative duties as required
• Maintaining a clean, organised and welcoming reception environment
• Providing an exceptional level of customer service throughout the patient journey
• Handling patient information with discretion and confidentiality

Skills

Reception experience

Customer service

Administrative

Communication

Team player

Organised

Computer literacy

Job description

Dental Receptionist - Riverside Dental, Norwich

PART-TIME | WEDNESDAY & SATURDAY | £13 PER HOUR

A fantastic opportunity has arisen at Riverside Dental, Norwich for a friendly, professional, and patient-focused Receptionist to join our award-winning, fully private practice.

You'll be joining a supportive and friendly reception team, working closely alongside our Head Receptionist and another Receptionist, as well as our wider clinical team.

Our team culture is built around high standards, respect, accountability and teamwork, with patient experience at the heart of everything we do. We believe our people are the heart of the practice, and everyone has an important role to play in delivering the best possible experience for our patients.

About The Role

We are looking for a confident, enthusiastic, and patient-focused Receptionist to join our friendly team.

This is an exciting opportunity to work within a specialist private dental practice, where you will be an important part of the patient journey from the moment they contact us through to the completion of their treatment.

You will be the first point of contact for many of our patients, creating a warm and welcoming environment while providing a professional and efficient reception service.

Working Hours

A consistent two day working pattern:

• Wednesday: 7:45am-5:00pm
• Saturday: 7:45am-2:00pm

The Role

As a Receptionist at Riverside Dental, you'll play a key role in delivering an outstanding patient experience and ensuring the smooth and efficient running of our front-of-house operation.

Your responsibilities will include:

• Welcoming patients to the practice in a warm, friendly, and professional manner
• Answering telephone calls and responding to patient enquiries
• Managing patient appointments, cancellations, and rescheduling
• Taking payments and processing transactions accurately
• Supporting patients with enquiries regarding treatments and appointments
• Maintaining accurate and up-to-date patient records
• Managing incoming and outgoing correspondence
• Liaising closely with clinicians and the wider practice team
• Supporting the practice with administrative duties as required
• Maintaining a clean, organised, and welcoming reception environment
• Providing an exceptional level of customer service throughout every stage of the patient journey
• Handling patient information with discretion and maintaining confidentiality at all times

About You

• Has previous experience in a reception, customer service, or administrative role
• Has a positive, caring, and professional approach
• Is confident communicating with patients face-to-face and over the telephone
• Enjoys working as part of a supportive team
• Has excellent communication and interpersonal skills
• Is organised, efficient, and has great attention to detail
• Is confident using computer systems and able to learn new software quickly
• Is proactive, reliable, and committed to providing high standards of customer service
• Remains calm and professional in a busy environment
• Has a genuine passion for delivering an exceptional patient experience

Previous experience within a dental or healthcare environment would be an advantage but is not essential, as full support will be provided for the right candidate.

What We Offer

• £13 per hour
• A consistent Wednesday and Saturday working pattern
• A modern, fully digital private practice
• A friendly, supportive, and experienced team
• Ongoing training and development opportunities
• Career progression opportunities
• A central Norwich location with excellent transport links

Why Join Riverside Dental?

At Riverside Dental, we're passionate about providing exceptional patient care while creating a workplace where our team can thrive. We believe in supporting one another, investing in professional development, and embracing modern dentistry through innovation and technology.

As a Receptionist, you'll be an integral part of the patient experience and will have the opportunity to build strong relationships with patients while working alongside an experienced and supportive team.

If you're looking for a part-time role within a friendly, forward-thinking private dental practice, we'd love to hear from you.

We are certified B-Corp, we celebrate collaboration and transparency. We are proud to be an inclusive equal opportunity workplace. We have created a workforce that is reflective of our diverse patient and practice communities, that promotes positivity, and we believe this is critical to our success.

We do not discriminate based upon race, religion, colour, national origin, gender, gender identity, sexual orientation, age, disability, or any other legally protected characteristic.

As part of our commitment to closing the Gender Pay Gap and ensuring equal opportunities for all candidates, we do not request or consider salary history at any stage of our recruitment process. Our compensation decisions are based on the requirements of the role, relevant skills and experience, and our commitment to fair and equitable pay.