Dental Receptionist

Envisage Dental | Certified B Corp™ | Redefining Group Dentistry; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus scheme

Annual bonus

Contributory pension

Paid birthday leave

Team social events

Wellbeing support

Referral reward

Professional development

Supportive team environment

Modern practice

Job summary

Crescent Lodge Dental is a beautifully renovated private practice in Clapham Common, seeking an experienced Dental Receptionist to join a friendly, supportive team on a full-time basis. You’ll manage front-desk duties, patient communications and diary management in a well-run practice.

You’ll be part of a team committed to delivering an excellent patient experience and professional standards, with competitive pay, bonuses and a focus on development and wellbeing.

Qualifications

• Ideally, you will have experience in dental, healthcare reception or a dental practice environment.
• If you don’t have dental experience, you must have strong front-of-house or customer service experience with a genuine passion for excellent service.
• Excellent communication and interpersonal skills with the confidence to build positive relationships with patients and colleagues.
• Confident and professional when speaking with patients face-to-face and over the telephone.
• Highly organised, reliable and able to remain calm and efficient in a busy reception environment.

Responsibilities

• Providing a warm, welcoming and professional experience for all patients.
• Ensuring patients are greeted promptly.
• Answering telephone calls and responding to patient enquiries.
• Booking, amending and cancelling appointments efficiently.
• Managing clinician diaries and ensuring appointment books are used effectively.
• Taking payments and processing invoices accurately.
• Discussing treatment fees and payment options with patients where appropriate.
• Managing patient communications via telephone, email and other practice systems.
• Maintaining accurate and up-to-date patient records.
• Supporting clinicians and the wider practice team.
• Following up treatment plans, appointments and patient enquiries where required.
• Maintaining high standards of confidentiality and compliance with practice procedures.
• Helping to create a positive and professional patient journey from first contact through to treatment.
• Assisting with general administrative duties and supporting the team when required.

Skills

Front-of-house experience

Customer service

Communication skills

Organisation

Tools

Practice management software

Job description

Dental Receptionist - Private Practice | Crescent Lodge Dental | Clapham Common (30 seconds from the tube)

Let’s be honest, great receptionists have options. So why this one? Because this is a team people choose to stay in.

Crescent Lodge Dental is a beautifully renovated 8-surgery private practice, with a genuinely supportive team and a location that makes your commute effortless.

We’ve built a strong reputation for delivering high-quality general and specialist dentistry, and you’ll be joining a friendly, experienced team in a professional, well-run environment. You’ll work closely with our clinicians and wider practice team, playing an important role in creating an excellent patient experience from the moment patients contact us.

The Role

We are looking for an experienced and enthusiastic Dental Receptionist to join our friendly team on a full-time basis.

• Monday: 12:00pm - 8:30pm
• Tuesday: 7:30am - 4:30pm
• Wednesday: 7:30am - 4:30pm
• Thursday: 7:30am - 4:30pm
• Friday: 7:30am - 4:30pm

Key Responsibilities

• Providing a warm, welcoming and professional experience for all patients
• Ensuring patients are greeted promptly
• Answering telephone calls and responding to patient enquiries
• Booking, amending and cancelling appointments efficiently
• Managing clinician diaries and ensuring appointment books are used effectively
• Taking payments and processing invoices accurately
• Discussing treatment fees and payment options with patients where appropriate
• Managing patient communications via telephone, email and other practice systems
• Maintaining accurate and up-to-date patient records
• Supporting clinicians and the wider practice team
• Following up treatment plans, appointments and patient enquiries where required
• Maintaining high standards of confidentiality and compliance with practice procedures
• Helping to create a positive and professional patient journey from first contact through to treatment
• Assisting with general administrative duties and supporting the team when required

What We Offer

• Competitive salary (dependent on experience)
• Monthly bonus scheme
• Annual bonus (equivalent to 1 week's salary after 1 year)
• Contributory pension scheme
• Paid birthday leave
• Regular team social events and team lunches
• Wellbeing support including fruit baskets, staff massages and mental health support
• Referral reward scheme
• Opportunities for professional development and training
• Supportive and friendly team environment
• Modern, beautifully renovated practice in an excellent location

About You

We’re looking for someone who:

• Ideally, you will have previous experience in dental, healthcare reception or a dental practice environment.
• If you don’t have dental experience, you must have strong front-of-house or customer service experience, with a genuine passion for delivering excellent service.
• Excellent communication and interpersonal skills, with the confidence to build positive relationships with patients and colleagues.
• Confident and professional when speaking with patients both face-to-face and over the telephone.
• Highly organised, reliable and able to remain calm and efficient in a busy reception environment.
• Excellent attention to detail and a commitment to maintaining accurate patient information.
• Confident using computer systems, with the ability to learn and use practice management software.
• Professional, friendly and approachable, with a warm and welcoming manner.
• A strong team player who is happy to support colleagues and contribute to the smooth running of the practice.
• Takes pride in delivering an exceptional patient experience and creating a positive first impression for every patient.

Why Join Us?

Crescent Lodge Dental offers a supportive team environment, modern facilities and genuine opportunities for development. This is an excellent opportunity for a receptionist looking to build a long-term career within a high-quality private dental practice.

Crescent Lodge Dental is owned and operated by the Envisage Dental Group. Here at Envisage Dental we celebrate collaboration and transparency. We are proud to be an inclusive equal opportunity workplace. We have created a workforce that is reflective of our diverse patient and practice communities, that promotes positivity, and we believe this is critical to our success. We do not discriminate based upon race, religion, colour, national origin, gender, gender identity, sexual orientation, age, disability, or any other legally protected characteristic.

As part of our commitment to closing the Gender Pay Gap and ensuring equal opportunities for all candidates, we do not request or consider salary history at any stage of our recruitment process. Our compensation decisions are based on the requirements of the role, relevant skills and experience, and our commitment to fair and equitable pay.