Dental Receptionist

Envisage Dental UK Limited; Norwich; On-site; GBP 12,398,000 - 17,909,000; Part time

Benefits offered by this job

Competitive pay

Digital private practice

Career progression

Job summary

Riverside Dental in Norwich is seeking a friendly Receptionist to join our private practice. You will be the first point of contact, creating a welcoming atmosphere and ensuring smooth front-of-house operations alongside the clinical team.

We offer a two-day fixed pattern with Wednesday and Saturday shifts; competitive hourly rate based on experience and opportunities for professional development within a leading orthodontic and cosmetic dental setting.

Qualifications

• Experience in a reception, customer service or administrative role.
• Confident communication with patients face-to-face and over the phone.
• Organised, detail-oriented and able to learn new software quickly.

Responsibilities

• Greet patients in a warm, professional manner.
• Answer calls and respond to patient inquiries promptly.
• Manage appointments, cancellations and rescheduling.
• Take payments and process transactions accurately.
• Support practice with administrative duties and maintain records.

Skills

Customer service

Communication

Organized

Teamwork

Computer literacy

Tools

CRM software

Microsoft Office

Job description

Dental Receptionist – Riverside Dental, Norwich

A fantastic opportunity has arisen at Riverside Dental, Norwich for a friendly, professional, and patient-focused Receptionist to join our award-winning, fully private practice.

You'll be joining a supportive and friendly reception team, working closely alongside our Head Receptionist and another Receptionist, as well as our wider clinical team.

Our team culture is built around high standards, respect, accountability and teamwork, with patient experience at the heart of everything we do. We believe our people are the heart of the practice, and everyone has an important role to play in delivering the best possible experience for our patients.

We're continually looking for ways to improve andsupport our colleagues to develop their skills and, depending on your interests and ambitions, there may be opportunities to take on additional responsibilities and areas of delegation.

And while we take our work seriously, we also enjoy spending time together outside of the practice, with regular team social activities throughout the year.

About the Role

We are looking for a confident, enthusiastic, and patient-focused Receptionist to join our friendly team.

This is an exciting opportunity to work within a specialist private dental practice, where you will be an important part of the patient journey from the moment they contact us through to the completion of their treatment.

You will be the first point of contact for many of our patients, creating a warm and welcoming environment while providing a professional and efficient reception service. You will work closely with clinicians and the wider practice team to ensure the smooth running of the practice and an outstanding patient experience.

Working Hours

Enjoy a consistent two-day working pattern, offering a consistent working pattern and a great work-life balance:

• Wednesday: 7:45am–5:00pm
• Saturday: 7:45am–2:00pm

The Role

As a Receptionist at Riverside Dental, you'll play a key role in delivering an outstanding patient experience and ensuring the smooth and efficient running of our front-of-house operation.

Your responsibilities will include:

• Welcoming patients to the practice in a warm, friendly, and professional manner
• Answering telephone calls and responding to patient enquiries promptly and professionally
• Managing patient appointments, cancellations, and rescheduling
• Taking payments and processing transactions accurately
• Supporting patients with enquiries regarding treatments, appointments, and practice services
• Maintaining accurate and up-to-date patient records
• Managing incoming and outgoing correspondence and communications
• Liaising closely with clinicians and the wider practice team to ensure appointments run smoothly
• Supporting the practice with administrative duties as required
• Maintaining a clean, organised, and welcoming reception environment
• Providing an exceptional level of customer service throughout every stage of the patient journey
• Handling patient information with discretion and maintaining confidentiality at all times

About You

We're looking for someone who:

• Has previous experience in a reception, customer service, or administrative role
• Has a positive, caring, and professional approach
• Is confident communicating with patients both face-to-face and over the telephone
• Enjoys working as part of a supportive team
• Has excellent communication and interpersonal skills
• Is organised, efficient, and has great attention to detail
• Is confident using computer systems and able to learn new software quickly
• Is proactive, reliable, and committed to providing high standards of customer service
• Remains calm and professional in a busy environment
• Has a genuine passion for delivering an exceptional patient experience

Previous experience within a dental or healthcare environment would be an advantage but is not essential, as full support will be provided for the right candidate.

What We Offer

• Competitive hourly rate based on experience
• A modern, fully digital private practice
• The opportunity to develop your skills within a leading orthodontic and cosmetic dental practice
• A varied and rewarding role within a specialist healthcare environment
• A friendly, supportive, and experienced team
• Ongoing training and development opportunities
• Career progression opportunities
• A central Norwich location with excellent transport links

Why Join Riverside Dental?

At Riverside Dental, we're passionate about providing exceptional patient care while creating a workplace where our team can thrive. We believe in supporting one another, investing in professional development, and embracing modern dentistry through innovation and technology.

As a Receptionist, you'll be an integral part of the patient experience and will have the opportunity to build strong relationships with patients while working alongside an experienced and supportive team.

If you're looking for a role where you can develop your career while working in a friendly, forward-thinking private dental practice, we'd love to hear from you.

We are certified B-Corp, we celebrate collaboration and transparency. We are proud to be an inclusive equal opportunity workplace. We have created a workforce that is reflective of our diverse patient and practice communities, that promotes positivity, and we believe this is critical to our success.

We do not discriminate based upon race, religion, colour, national origin, gender, gender identity, sexual orientation, age, disability, or any other legally protected characteristic.

As part of our commitment to closing the Gender Pay Gap and ensuring equal opportunities for all candidates, we do not request or consider salary history at any stage of our recruitment process. Our compensation decisions are based on the requirements of the role, relevant skills and experience, and our commitment to fair and equitable pay.