Dental Receptionist

MediCruit; Renishaw; On-site; AUD 34,000 - 39,000; Part time

Benefits offered by this job

Bonuses tied to KPIs

Annual training

Career advancement

Discounts on dental treatments

Professional development

Job summary

MediCruit is seeking a part-time dental receptionist for a busy NHS and private practice in Dereham, Norfolk. You will greet patients, register new patients, manage appointments, and handle billing and insurance claims while maintaining patient records with strict privacy.

The role requires strong communication, IT and organisational skills. The position offers a competitive salary and opportunities for training and career progression within a professional team.

Qualifications

• General education degree or high school diploma.
• Knowledge of dental terminology, procedures and diagnosis.
• Knowledge of computer and relevant software applications.
• Knowledge of general administrative and clerical procedures.
• Working knowledge of dental insurance.
• Experience using Software of Excellence.

Responsibilities

• Greet patients and register new patients.
• Manage appointments, including cancellations and recalls.
• Handle payments and explain financial options to patients.
• Maintain patient records with privacy and confidentiality.
• Organise referrals and communications with labs and specialists.
• Prepare and mail billing statements and insurance claim forms.

Skills

Healthcare reception

Computer skills

Communication

Customer service

Teamwork

Initiative

Adaptability

Confidentiality

Education

High school diploma

Tools

Software of Excellence

Job description

To work Saturdays only
Hours: 8.45 AM to 3.45 PM
7 hours per week
Offering £13ph- £15ph
Start date: ASAP
A busy mixed NHS and private practice in Dereham, Norfolk

Main Job Tasks, Duties and Responsibilities

• Greet patients.
• Register new patients according to established practice protocols.
• Assist patients to complete all necessary forms and documentation.
• Verify and update patient information.
• Inform patients of dental practice procedures and policy.
• Move patients through appointments as scheduled.
• Enter all relevant patient information into data system.
• Maintain and manage patient records in compliance with privacy and security regulations.
• Answer and manage incoming calls.
• Respond and comply to requests for information.
• Schedule patient appointments.
• Confirm upcoming appointments and recalls according to practice protocol.
• Check daily appointment schedule.
• Arrange patient charts for next day appointments.
• Fill in cancellations and no-shows.
• Organise referrals to other specialists.
• Dispatch lab work appropriately.
• Collect and receipt payments from patients at time of treatment.
• Inform patients of financial treatment plan options.
• Arrange payment schedule with patients.
• Prepare and mail billing statements.
• Prepare claim forms for dental insurance.
• Arrange supporting documents for insurance claims.
• Sort and distribute incoming and outgoing post.
• Monitor and maintain inventory of dental office supplies.
• Update patient education materials.
• Maintain a professional reception area.
• Safeguard patient privacy and confidentiality.

Education and Experience

• General education degree or high school diploma.
• Knowledge of dental terminology, procedures and diagnosis.
• Knowledge of computer and relevant software applications.
• Knowledge of general administrative and clerical procedures.
• Working knowledge of dental insurance.
• Experience using Software of Excellence.

Key Competencies and Skills

• Healthcare reception skills, ideally in dentistry.
• Computer/IT skills.
• Communication skills.
• Information collection and management.
• Planning and organizing.
• Accuracy.
• Customer service skills
• Team work
• Initiative
• Adaptability
• Confidentiality

– Competitive salary with rapid growth potential

– Bonuses tied to clear KPIs for achieving targets

– Opportunity to work alongside a friendly and professional world-class team

– Annual training provided to all staff

– Ongoing support for personal and professional development

– Career advancement opportunities within our expanding organisation

– Substantial discounts on dental treatments for yourself

1st Floor, Pacific House
Stanier Way
Derby
DE21 6BF