Reception & Patient Care Coordinator Perfect Smile – Bracknell

Vicars Cross Dental Practice; Easthampstead; On-site; GBP 16,531 - 22,041; Full time

Job summary

Perfect Smile Bracknell is seeking a confident, organised Reception & Patient Care Coordinator to join our growing team. You will support the patient journey from initial enquiry to treatment completion and ensure smooth front of house operations.

The role offers a friendly environment with ongoing training and development, opportunities for progression, staff discounts, and a modern practice setting in Bracknell. Bracknell RG12 1DL location and UK working hours apply.

Qualifications

• Has excellent communication and interpersonal skills.
• Confident speaking with patients face-to-face and over the phone.
• Organised and able to multitask in a busy environment.
• Strong administrative and computer skills.
• Works well as part of a team; dental reception experience preferred.

Responsibilities

• Welcoming patients into the practice and creating a positive first impression.
• Managing incoming calls, emails and online enquiries.
• Booking and coordinating appointments efficiently.
• Supporting patient consultations and treatment follow ups.
• Following up outstanding treatment plans and unscheduled patients.
• Assisting with patient finance queries where required.
• Managing patient care communication before and after appointments.
• Liaising with clinicians and practice management throughout the day.
• Supporting diary management and short-notice appointment filling.
• Logging and tracking laboratory work.
• Informing patients of delays and supporting patient comfort.
• Cashing up and balancing end‑of‑day accounts.

Skills

Communication

Interpersonal skills

Organisation

Multitasking

Administrative skills

Team player

Customer service

Tools

Dentally

Dental software

Job description

Perfect Smile Bracknell is looking for a confident, organised and patient-focused Reception & Patient Care Coordinator to join our friendly and growing team. This is an exciting opportunity for somebody who is passionate about delivering outstanding customer service and enjoys being part of a busy, professional dental environment. The successful candidate will play a key role in supporting the patient journey from first enquiry through to completion of treatment, whilst ensuring the smooth day-to-day running of front of house operations.

Salary: From £13.00 per hour

Location: 11-13 High Street, Bracknell RG12 1DL

Job Type: Reception & Patient Care Coordinator - Full-time

Duties

• Welcoming patients into the practice and creating a positive first impression
• Managing incoming calls, emails and online enquiries
• Booking and coordinating appointments efficiently
• Supporting patient consultations and treatment follow ups
• Following up outstanding treatment plans and unscheduled patients
• Assisting with patient finance queries where required
• Managing patient care communication before and after appointments
• Liaising with clinicians and practice management throughout the day
• Supporting consultation conversion and patient journey tracking
• Maintaining a clean, organised and professional reception and waiting area
• Monitoring practice emails and referrals
• Logging and tracking laboratory work
• Informing patients of any delays and supporting patient comfort within the practice
• Cashing up and balancing end‑of‑day accounts
• Supporting diary management and short‑notice appointment filling
• Assisting with monthly patient care and conversion reporting

Requirements

• Has excellent communication and interpersonal skills
• Is confident speaking with patients both face‑to‑face and over the phone
• Is organised and able to multitask within a busy environment
• Has strong administrative and computer skills
• Works well as part of a team
• Is proactive, positive and patient‑focusedHas previous reception, customer service or dental experience (preferred but not essential)
• Has experience using Dentally or dental software systems (desirable)

What you’ll need

• Supportive and friendly working environment
• Ongoing training and development
• Opportunity for progression within the company
• Staff discounts and employee benefits
• Modern and professional practice environment
• Opportunity to be part of a growing and ambitious dental group
• Bracknell RG12 1DL: reliably commute or plan to relocate before starting work (required)
• Do you require UK Visa Sponsorship?
• Can you work Full time ?
• Dental receptionist: 1 year (required)
• GDC Registration (preferred)