Reception & Patient Care Coordinator Perfect Smile – Bracknell

Vicars Cross Dental Practice; Easthampstead; Presencial; GBP 16 531 - 22 041; Tempo integral

Resumo da oferta

Perfect Smile Bracknell is seeking a confident, organised Reception & Patient Care Coordinator to join our growing team. You will support the patient journey from initial enquiry to treatment completion and ensure smooth front of house operations.

The role offers a friendly environment with ongoing training and development, opportunities for progression, staff discounts, and a modern practice setting in Bracknell. Bracknell RG12 1DL location and UK working hours apply.

Qualificações

• Has excellent communication and interpersonal skills.
• Confident speaking with patients face-to-face and over the phone.
• Organised and able to multitask in a busy environment.
• Strong administrative and computer skills.
• Works well as part of a team; dental reception experience preferred.

Responsabilidades

• Welcoming patients into the practice and creating a positive first impression.
• Managing incoming calls, emails and online enquiries.
• Booking and coordinating appointments efficiently.
• Supporting patient consultations and treatment follow ups.
• Following up outstanding treatment plans and unscheduled patients.
• Assisting with patient finance queries where required.
• Managing patient care communication before and after appointments.
• Liaising with clinicians and practice management throughout the day.
• Supporting diary management and short-notice appointment filling.
• Logging and tracking laboratory work.
• Informing patients of delays and supporting patient comfort.
• Cashing up and balancing end‑of‑day accounts.

Conhecimentos

Communication

Interpersonal skills

Organisation

Multitasking

Administrative skills

Team player

Customer service

Ferramentas

Dentally

Dental software

Descrição da oferta de emprego

Perfect Smile Bracknell is looking for a confident, organised and patient-focused Reception & Patient Care Coordinator to join our friendly and growing team. This is an exciting opportunity for somebody who is passionate about delivering outstanding customer service and enjoys being part of a busy, professional dental environment. The successful candidate will play a key role in supporting the patient journey from first enquiry through to completion of treatment, whilst ensuring the smooth day-to-day running of front of house operations.

Salary: From £13.00 per hour

Location: 11-13 High Street, Bracknell RG12 1DL

Job Type: Reception & Patient Care Coordinator - Full-time

Duties

• Welcoming patients into the practice and creating a positive first impression
• Managing incoming calls, emails and online enquiries
• Booking and coordinating appointments efficiently
• Supporting patient consultations and treatment follow ups
• Following up outstanding treatment plans and unscheduled patients
• Assisting with patient finance queries where required
• Managing patient care communication before and after appointments
• Liaising with clinicians and practice management throughout the day
• Supporting consultation conversion and patient journey tracking
• Maintaining a clean, organised and professional reception and waiting area
• Monitoring practice emails and referrals
• Logging and tracking laboratory work
• Informing patients of any delays and supporting patient comfort within the practice
• Cashing up and balancing end‑of‑day accounts
• Supporting diary management and short‑notice appointment filling
• Assisting with monthly patient care and conversion reporting

Requirements

• Has excellent communication and interpersonal skills
• Is confident speaking with patients both face‑to‑face and over the phone
• Is organised and able to multitask within a busy environment
• Has strong administrative and computer skills
• Works well as part of a team
• Is proactive, positive and patient‑focusedHas previous reception, customer service or dental experience (preferred but not essential)
• Has experience using Dentally or dental software systems (desirable)

What you’ll need

• Supportive and friendly working environment
• Ongoing training and development
• Opportunity for progression within the company
• Staff discounts and employee benefits
• Modern and professional practice environment
• Opportunity to be part of a growing and ambitious dental group
• Bracknell RG12 1DL: reliably commute or plan to relocate before starting work (required)
• Do you require UK Visa Sponsorship?
• Can you work Full time ?
• Dental receptionist: 1 year (required)
• GDC Registration (preferred)