Dental Front Desk Lead: Patient Experience & Admin

Infinityblu Dental; Duns; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private Health Cover with Vitality Health

28 days holidays per year

Extra day's paid holiday for your birthday

Monthly Pension Contributions

Cycle to work Scheme

Team days out Biannually

Training Costs covered

Additional Company Sick pay

Job summary

Infinityblu Dental in Duns is looking for a Front of House Administrator to enhance patient experiences through exceptional service. This role involves managing reception duties, coordinating appointments, and ensuring compliance with standards and regulations. Ideal candidates will be highly organised with strong communication skills, committed to delivering excellent customer service in a busy dental environment.

The position offers a full-time working pattern and various employee benefits including private health cover and training support. We look forward to your application!

Qualifications

• Previous experience in a dental, healthcare, medical or busy customer-facing environment is desirable.
• Strong literacy and IT skills, including proficiency in Microsoft Office applications.
• Highly organised with effective multitasking abilities.

Responsibilities

• Provide a welcoming and patient-centred reception service.
• Manage patient appointments and enquiries effectively.
• Ensure compliance with GDPR and company policies.

Skills

Excellent communication skills

Organisational skills

Customer service

Attention to detail

IT skills (MS Office)

Education

PDA Dental Receptionist qualification (to be completed by 2027)

Job description

Infinityblu Dental in Duns is looking for a Front of House Administrator to enhance patient experiences through exceptional service. This role involves managing reception duties, coordinating appointments, and ensuring compliance with standards and regulations. Ideal candidates will be highly organised with strong communication skills, committed to delivering excellent customer service in a busy dental environment.

The position offers a full-time working pattern and various employee benefits including private health cover and training support. We look forward to your application!