FRONT OF HOUSE

Infinityblu; United Kingdom; Remote; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Additional leave

Company events

Company pension

Cycle to work scheme

Free flu jabs

Private medical insurance

Sick pay

Job summary

Infinityblu Dental Care & Implant Clinic Crieff is seeking a highly organised Front of House Receptionist to join our busy practice. You will deliver a patient-centred welcome and manage appointments and enquiries with a calm, friendly manner.

Working 23.5 hours over 3 days per week, you will support the FOH Administrator, Practice Manager and clinicians, ensuring high standards of service, accuracy and compliance across the reception and front desk.

Qualifications

• Experience in dental, medical or busy customer-facing environment.
• Strong communication skills and a calm, friendly manner.
• Excellent organisation, accuracy and attention to detail.
• Ability to manage a fast-paced workload and multitask confidently.

Responsibilities

• Deliver a welcoming, professional and patient-centred reception service.
• Manage appointments, diary changes, cancellations and rebooking.
• Handle patient enquiries by phone, email and in person.
• Oversee daily administrative duties including banking, scanning, filing and patient correspondence.
• Support communication between front of house, clinicians, nurses and external providers.
• Maintain excellent waiting room presentation and patient flow.
• Monitor patient finance applications and recall patient lists.
• Ensure compliance with GDPR, confidentiality and practice policies.
• Assist the Front of House Administrator and Practice Manager with delegated administrative tasks.
• Provide front of house cover across other Infinityblu practices when required.

Skills

Customer service

Communication

Organisation

Multitasking

Dental experience

Job description

We are looking for a highly organised, confident andpatient-focused Front of House Receptionist to join our team at Infinityblu Dental Care & ImplantClinic Crieff. This is an excellent opportunity for someone who enjoys working in a busy, people-centredenvironment and is passionate about delivering an exceptional patient experience.

About the Role

As Front of House, you will support the smooth and efficient runningof the reception and front desk service. You will work closely with the FOH Administrator, PracticeManager, Dental Nurses, and Clinicians to ensure our standards, systems and compliance requirements areconsistently met across the practice. A key part of the role is providing an excellent customer serviceexperience, ensuring every patient receives a warm, professional and supportive welcome from the momentthey arrive.

• Deliver a welcoming, professional and patient-centred reception service
• Manage appointments, diary changes, cancellations and rebooking
• Handle patient enquiries by phone, email and in person
• Oversee daily administrative duties including banking, scanning, filing and patient correspondence
• Support communication between front of house, clinicians, nurses and external providers
• Maintain excellent waiting room presentation and patient flow
• Monitor patient finance applications and recall patient lists
• Ensure compliance with GDPR, confidentiality and practice policies
• Assist the Front of House Administrator and Practice Manager with delegated administrative tasks
• Provide front of house cover across other Infinityblu practices when required

About You

• Previous experience in a dental, medical or busy customer-facing environment
• Strong communication skills and a calm, friendly manner
• Excellent organisation, accuracy and attention to detail
• Ability to manage a fast-paced workload and multitask confidently
• A proactive approach and willingness to support colleagues across the practice
• Comfortable with learning systems and following structured processes
• A positive, team-focused attitude with a commitment to high standards

Working Days: 23.5 hours, 3 days per week, with additional hours available to provide holiday cover.

Job Types: Part-time, Permanent

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Free flu jabs
• Private medical insurance
• Sick pay

Ability to commute/relocate:

• Crieff PH7 4BJ: reliably commute or plan to relocate before starting work (required)

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