FRONT OF HOUSE ADMINISTRATOR

Infinityblu Dental; Duns; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private Health Cover with Vitality Health

28 days holidays per year

Extra day's paid holiday for your birthday

Monthly Pension Contributions

Cycle to work Scheme

Team days out Biannually

Training Costs covered

Additional Company Sick pay

Job summary

Infinityblu Dental in Duns is looking for a Front of House Administrator to enhance patient experiences through exceptional service. This role involves managing reception duties, coordinating appointments, and ensuring compliance with standards and regulations. Ideal candidates will be highly organised with strong communication skills, committed to delivering excellent customer service in a busy dental environment.

The position offers a full-time working pattern and various employee benefits including private health cover and training support. We look forward to your application!

Qualifications

• Previous experience in a dental, healthcare, medical or busy customer-facing environment is desirable.
• Strong literacy and IT skills, including proficiency in Microsoft Office applications.
• Highly organised with effective multitasking abilities.

Responsibilities

• Provide a welcoming and patient-centred reception service.
• Manage patient appointments and enquiries effectively.
• Ensure compliance with GDPR and company policies.

Skills

Excellent communication skills

Organisational skills

Customer service

Attention to detail

IT skills (MS Office)

Education

PDA Dental Receptionist qualification (to be completed by 2027)

Job description

We are looking for a highly organised, confident and patient focused Front of House Administrator to joinour team at Infinityblu Dental Care & Implant Clinic Duns. This is an excellent opportunity for someonewho enjoys working in a busy, people centred environment and is passionate about delivering an exceptionalpatient experience.

About the Role

As Front of House, you will support the smooth and efficient running of the reception and front deskservice. You will work closely with the Practice Manager, Dental Nurses, and Clinicians to ensure ourstandards, systems and compliance requirements are consistently met across the practice. A key part of therole is providing an excellent customer service experience, ensuring every patient receives a warm,professional and supportive welcome from the moment they arrive.

This role would be ideal for an experienced receptionist or customer service professional, particularlysomeone already working within a dental, healthcare or patient facing environment who is looking to furtherdevelop their career within dentistry.

Whilst dental knowledge and previous dental practice experience would be advantageous, they are notessential. We are looking for an individual with excellent communication skills, a passion for deliveringoutstanding patient care and a willingness to learn and develop within the role.

As part of your professional development, it will be essential that you are willing to undertake and successfully complete the PDA Dental Receptionist qualification in 2027, with support from the practice.

Key Responsibilities

• Provide a welcoming, professional and patient centred reception service, ensuring an exceptional patientexperience from arrival through to departure.
• Ensure the smooth and efficient running of the Front of House function.
• Manage patient appointments, including booking, coordinating, rescheduling, cancellations and rebookingas required.
• Handle patient enquiries and communications by telephone, email and in person, ensuring timely andprofessional responses.
• Update patient records and contact notes accurately following all patient communications.
• Liaise effectively with Dentists, Dental Nurses, laboratories and external providers to support patienttreatment journeys and resolve any issues that may arise.
• Coordinate appointment changes where clinical or laboratory requirements necessitate rescheduling.
• Support effective communication between Front of House, clinicians, nurses, laboratories, otherpractices and external providers, ensuring all practice to practice communication is completed viaapproved channels.
• Monitor patient finance applications, recall patient lists and other administrative processes to supportpractice performance.
• Carry out daily administrative duties including banking, cashing up, scanning, filing, patientcorrespondence and document management.
• Ensure compliance with GDPR, confidentiality requirements, company policies and practice procedures.
• Work collaboratively with the Front of House team, Dental Nurses and wider practice team to maintainestablished protocols and standards.
• Assist the Practice Manager with delegated administrative tasks, projects and operational requirements.
• Provide Front of House cover and support across other Infinityblu practices when required.
• Undertake any other reasonable duties commensurate with the role as requested by the Practice Manager.

About You

• Dental knowledge and previous dental practice experience would be advantageous but are not essential.
• Previous experience in a dental, healthcare, medical or busy customer facing environment is desirable.
• An excellent communicator with a friendly, professional and empathetic approach to patient care andcustomer service.
• Highly organised, with strong attention to detail and the ability to manage a varied workloadeffectively.
• Able to work confidently in a fast paced environment, prioritise tasks and remain calm under pressure.
• A positive, proactive and adaptable individual who is comfortable working independently and as part of ateam.
• Committed to delivering high standards and willing to go the extra mile to support patients, colleaguesand the wider practice.
• Strong literacy and IT skills, including proficiency in Microsoft Office applications such as Word,Excel and Outlook.
• Comfortable learning new systems, following established processes and embracing new ways of working.
• Professional in approach and enthusiastic about upholding the values, standards and reputation of thepractice

Working Pattern

Full Time, 37.5 hours: Monday to Thursday 08.45-18.00, Friday 08.45-13.00. (subject to change)

Benefits

• Private Health Cover with Vitality Health
• Holidays 28 days per year (prorated if working part time)
• Extra day's paid holiday for your birthday
• Monthly Pension Contributions Employee 5% Infinityblu 3%
• Cycle to work Scheme
• Team days out Biannually
• Training Costs covered
• Additional Company Sick pay

Closing date for applications: Wednesday 24 June. Please note that we reserve the right to close this vacancy earlier should a sufficient number of suitable applications be received.