FRONT OF HOUSE ADMINISTRATOR

Infinityblu; Auchtermuchty; Remote; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Private Health Insurance

Pension contributions

Cycle to work scheme

Holidays 28 days per year

Birthday day off

Volunteer day

Team days out

Training costs supported

Job summary

Infinityblu Dental Care & Implant Clinic in Auchtermuchty is seeking a highly organised Front of House Administrator to join our team. You will support reception, manage appointments and ensure an excellent patient experience from arrival to departure.

This role is suited to an experienced receptionist or customer service professional, ideally with dental/healthcare exposure, and a willingness to learn and develop within dentistry.

Qualifications

• Experience in dental, healthcare or busy customer-facing environment desirable.
• Excellent communication and professional, empathetic patient care.
• Strong organisational skills and ability to manage a varied workload.

Responsibilities

• Provide a welcoming, professional reception service and patient-centred experience.
• Manage the Front of House / reception operations and smooth daily running.
• Book, coordinate, reschedule and cancel patient appointments as required.
• Handle patient enquiries by phone, email and in person with timely responses.
• Update patient records and notes after communications.
• Liaise with Dentists, Nurses and external providers to support patient journeys.
• Coordinate appointment changes due to clinical or lab needs.
• Maintain compliance with GDPR and practice policies.

Skills

Excellent communication

Highly organised

Attention to detail

Customer service

IT skills

Tools

MS Office

Job description

We are looking for a highly organised, confident and patient focused Front of House Administrator to joinour team at Infinityblu Dental Care & Implant Clinic Auchtermuchty. This is an excellent opportunity forsomeone who enjoys working in a busy, people centred environment and is passionate about delivering anexceptional patient experience.

About the Role:

As Front of House, you will support the smooth and efficient running of the reception and front deskservice. You will work closely with the Practice Manager, Dental Nurses, and Clinicians to ensure ourstandards, systems and compliance requirements are consistently met across the practice. A key part of therole is providing an excellent customer service experience, ensuring every patient receives a warm,professional and supportive welcome from the moment they arrive.

This role would be ideal for an experienced receptionist or customer service professional, particularlysomeone already working within a dental, healthcare or patient facing environment who is looking to furtherdevelop their career within dentistry.

Whilst dental knowledge and previous dental practice experience would be advantageous, they are notessential. We are looking for an individual with excellent communication skills, a passion for deliveringoutstanding patient care and a willingness to learn and develop within the role.

As part of your professional development, it will be essential that you are willing to undertake andsuccessfully complete the PDA Dental Receptionist qualification in 2027, with support from the practice.

Key Responsibilities:

• Provide a welcoming, professional and patient centred reception service, ensuring an exceptional patientexperience from arrival through to departure.
• Ensure the smooth and efficient running of the Front of House function.
• Manage patient appointments, including booking, coordinating, rescheduling, cancellations and rebookingas required.
• Handle patient enquiries and communications by telephone, email and in person, ensuring timely andprofessional responses.
• Update patient records and contact notes accurately following all patient communications.
• Liaise effectively with Dentists, Dental Nurses, laboratories and external providers to support patienttreatment journeys and resolve any issues that may arise.
• Coordinate appointment changes where clinical or laboratory requirements necessitate rescheduling.
• Support effective communication between Front of House, clinicians, nurses, laboratories, otherpractices and external providers, ensuring all practice to practice communication is completed viaapproved channels.
• Monitor patient finance applications, recall patient lists and other administrative processes to supportpractice performance.
• Carry out daily administrative duties including banking, cashing up, scanning, filing, patientcorrespondence and document management.
• Ensure compliance with GDPR, confidentiality requirements, company policies and practice procedures.
• Work collaboratively with the Front of House team, Dental Nurses and wider practice team to maintainestablished protocols and standards.
• Assist the Practice Manager with delegated administrative tasks, projects and operational requirements.
• Provide Front of House cover and support across other Infinityblu practices when required.
• Undertake any other reasonable duties commensurate with the role as requested by the Practice Manager.

About You:

• Dental knowledge and previous dental practice experience would be advantageous but are not essential.
• Previous experience in a dental, healthcare, medical or busy customer facing environment is desirable.
• An excellent communicator with a friendly, professional and empathetic approach to patient care andcustomer service.
• Highly organised, with strong attention to detail and the ability to manage a varied workloadeffectively.
• Able to work confidently in a fast paced environment, prioritise tasks and remain calm under pressure.
• A positive, proactive and adaptable individual who is comfortable working independently and as part of ateam.
• Committed to delivering high standards and willing to go the extra mile to support patients, colleaguesand the wider practice.
• Strong literacy and IT skills, including proficiency in Microsoft Office applications such as Word,Excel and Outlook.
• Comfortable learning new systems, following established processes and embracing new ways of working.
• Professional in approach and enthusiastic about upholding the values, standards and reputation of thepractice

Working Pattern

Full Time, 41.25 hours: Monday to Friday 08.00-17.15

What we will offer you:

• Additional Company Sick pay
• Holidays 28 days per year (prorated if working part time)
• One extra days holiday for your birthday
• One paid volunteering day each year to support a charity of your choice
• Monthly Pension Contributions Employee 5% Infinityblu 3%
• Private Health Insurance with Vitality Health
• Indemnity Cover paid by Practice
• Cycle to work Scheme
• Team days out Biannually
• Training Costs supported

Closing date for applications: Friday 25th September. Please note that we reserve theright to close this vacancy earlier should a sufficient number of suitable applications be received