Dental Field Service Engineer - South of England

Ddgroup; Witham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the dental sector is seeking an experienced Dental Field Service Engineer. The role involves delivering and installing equipment, conducting maintenance, and providing technical support to ensure customer satisfaction. The company offers a range of benefits including a performance-related bonus, enhanced holiday entitlement, and a comprehensive support package.

Benefits

Discretionary company performance-related bonus

Comprehensive discount portal

SmartPay loan scheme

Cycle2Work scheme

Enhanced holiday entitlement

Option to purchase additional annual leave

Additional day off for birthday

Company Pension scheme

Dental Plan

Mental health support services

Responsibilities

• Deliver, install, and validate new equipment.
• Carry out scheduled maintenance and advise customers.
• Attend breakdowns and resolve issues.

Job description

Are you an experienced Dental Field Service Engineer looking for a new opportunity?

We are recruiting for a field service engineer with transferable skills and field-based experience to deliver the highest standard of customer excellence to our dental customers. You will carry out reactive, planned, or installation projects at practices when required. We will provide you with a van, toolkit, and your own scheduler to ensure your diary is both efficient and consistent.

Duties & Responsibilities

1. Deliver, install, and validate new equipment.
2. Carry out scheduled maintenance, site surveys, and advise customers of any additional costs incurred.
3. Attend breakdowns and resolve issues to completion of repair.
4. Provide technical assistance to customers, office staff, and fellow engineers.
5. Accurately record data and complete internal/customer reports via an IT Tablet.
6. Assist customers with advice in all areas of engineering, equipment performance, and regulatory compliance.
7. Promote equipment sales and contract consolidation options available to customers.

What we offer our Engineers:

• Discretionary company performance-related bonus.
• Comprehensive discount portal including gym memberships, shopping savings, and days out.
• SmartPay loan scheme with no interest applied.
• Cycle2Work scheme.
• Enhanced holiday entitlement – 33 days in total, including bank holidays.
• Option to purchase additional annual leave.
• An additional day off to celebrate your BIRTHDAY!
• Company Pension scheme.
• Dental Plan.
• Company sick pay, life assurance, and enhanced maternity/paternity pay.
• Eye test vouchers.
• Mental health support services and a virtual GP service.

Who are DD?

DD offers specialist products, equipment, and support services to the dental and beauty markets across the UK and the Republic of Ireland. We are rapidly growing, and our vision is to become healthcare’s first choice for clinical treatment products and service solutions. Our engineering team is energetic, passionate about their work, and committed to maintaining high standards of customer service. It is vital that you share these values.