Service Engineer

STERIS Instrument Processing - EMEA; Chelmsford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Service Engineer to join their Healthcare Engineering team. This role offers the chance to make a significant impact by providing essential maintenance and troubleshooting services on healthcare equipment. You will be part of a mission-driven organization that prioritizes infection prevention and patient care. With opportunities for growth and learning, this position is ideal for those passionate about customer service and technical problem solving. Join a company that values your contributions and supports your professional development in a meaningful way.

Qualifications

• Minimum of 2 years industry related experience.
• Completion of a recognized mechanical or electrical training scheme.

Responsibilities

• Perform preventive and corrective maintenance on product lines.
• Develop and maintain effective relationships with customers.

Skills

Customer Service

Problem Solving

Mechanical Skills

Electrical Skills

Troubleshooting

Computer Literacy

Education

Recognized Mechanical Training

Electrical Training

Tools

Siebel

Oracle

Sales Connection

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

About You

HOW YOU WILL MAKE A DIFFERENCE

Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a passion for excellent customer service, problem solving, and possess strong mechanical and electrical skills? If so, then a career with STERIS in our Healthcare Engineering team could be a great fit for you.

About Us

At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW, LEARN and MAKE A DIFFERENCE.

We are currently recruiting for a Field Service Engineer vacancy. This is an excellent opportunity to join us at a skilled level in a division that drives the business forwards through providing a best in class engineering service to our customers.

The Service Engineer performs required preventive and corrective maintenance on the STERIS/Cantel product lines and field troubleshooting primarily in their service area in the country.

What You Will Do

Perform preventive and corrective maintenance required on STERIS/Cantel product lines, related product lines, and competitive equipment. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).

Duties - cont'd

• Perform administrative duties as assigned including computer synchronization daily, complete service reports, maintaining tools and parts inventory to prescribed levels as required by Team Leaders and Service Manager.
• Uses the Corporate applications (Siebel, Oracle, Sales Connection, others) to handle his daily activity.
• Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales organization.
• Maintains a courteous and professional demeanour when working with customers, contractors, management, and fellow employees. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
• Provide solutions to customers to enhance sales and growth in the field through effective positioning of STERIS/Cantel products and services, identifying opportunities, and passing leads to management and sales.
• Other duties as assigned by the Service Manager:
• The position description is not an exhaustive list of duties but is intended to give a general indication of work undertaken and will vary in the light of changing demands within the department. Substantive changes in the range of work will be carried out on consultation with the post holder.
  
  

Education Degree

Required Experience

• Minimum of 2 years industry related experience and a general knowledge of operating washing and sterilize processing units.
• Valid driver’s license required.
• Good troubleshooting skills as well as proven organization attitude.
• Computer literacy with a good standard of education with good oral and written communication.
• Sufficient technical knowledge of the English language.
• Completion of a recognized mechanical, electrical, or electronic technical training scheme.
  
  

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Hospitals and Health Care

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