Delivery Team Leader: Drive KPI‑Driven Customer Delivery

Bestway-Group; Gillingham; On-site; GBP 34,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Pension

22 days annual leave

Onsite parking

Job summary

Bestway Group is seeking a Delivery Team Leader to drive efficient operations in our Delivery Centre/Hub, ensuring safety and delivering excellent service to customers, colleagues and stakeholders. You will support depot management to achieve KPIs and targets while promoting a performance culture.

The ideal candidate will have broad logistics experience, CPC qualifications, and proven leadership in a B2C multi-drop environment, with strong planning, problem-solving and relationship-building

Qualifications

• Broad experience in logistics operations.
• Leadership experience in a B2C multi-drop environment.
• Strong operational measurement and improvement skills.
• Ability to map and improve end-to-end supply chain processes.
• Highly organized with planning and prioritisation skills.
• Strategic problem-solving and decisive decision-making.
• Proven track record in delivering customer service.

Responsibilities

• Drive a performance culture within the Delivery Centre / Hub, motivating the team to achieve the best results.
• Act as a champion for company values and ensure they are embedded effectively.
• Own all transport elements of customer service, meeting or exceeding satisfaction targets.
• Manage vehicle routing applications (e.g., Paragon) for optimal results.
• Monitor and deliver against KPIs for transport compliance, accident management, cost, and productivity.
• Coordinate daily activity scheduling and ensure effective asset management.
• Build strong relationships with internal teams, stakeholders, and customers.
• Ensure health and safety policies and legislation are adhered to at all times.
• Support depot management in achieving all targets and objectives.

Skills

Leadership

Logistics operations

Performance measurement

Planning & prioritisation

Process improvement

Customer service

Strategic thinking

Communication skills

Education

CPC holder

Tools

Paragon

Job description

Bestway Group is seeking a Delivery Team Leader to drive efficient operations in our Delivery Centre/Hub, ensuring safety and delivering excellent service to customers, colleagues and stakeholders. You will support depot management to achieve KPIs and targets while promoting a performance culture.

The ideal candidate will have broad logistics experience, CPC qualifications, and proven leadership in a B2C multi-drop environment, with strong planning, problem-solving and relationship-building