Delivery Station Operations Lead

JD.com Inc.; Reading; On-site; GBP 36,000 - 52,000; Full time

Job summary

JD.COM INTERNATIONAL UK LTD. is seeking a delivery operations supervisor in Reading to lead a team and ensure efficient processing and dispatch of packages. You will drive performance, safety, and quality, while aligning with company policies and objectives.

Responsibilities include supervising staff, managing flow of inbound/outbound packages, analyzing metrics, and presenting reports to management. A hands-on leader who communicates well will thrive in a fast-paced warehouse environment.

Qualifications

• Evidence of supervisory experience in logistics or warehousing.
• Strong knowledge of sorting, scanning and dispatching.
• Ability to analyze data and improve efficiency.
• Experience using WMS and related software.
• Commitment to safety and quality standards.

Responsibilities

• Supervise and motivate a team of delivery associates and warehouse staff, including training, performance management, and scheduling.
• Manage daily inbound and outbound package flow, ensuring accurate sorting, scanning, and loading processes.
• Monitor and optimize station performance against key metrics such as on-time delivery, package handling efficiency, and safety compliance.
• Implement and enforce company policies and procedures, including safety regulations, quality control standards, and operational guidelines.
• Troubleshoot operational issues and implement corrective actions to minimize disruptions and improve workflow.
• Conduct regular inventory checks and maintain accurate records of package movement and equipment.
• Communicate effectively with internal stakeholders (e.g., logistics, customer service) and external partners to resolve issues and ensure smooth operations.
• Prepare and present performance reports to management, identifying areas for improvement and proposing solutions.
• Maintain a clean, organized, and safe working environment within the delivery station.

Skills

Leadership

Team management

WMS

Data analysis

Logistics knowledge

Communication

Flexible schedule

Safety compliance

Driver's license

Education

Bachelor's degree in Logistics/Supply Chain/Business

Tools

WMS software

Job description

JD.COM INTERNATIONAL UK LTD. is seeking a delivery operations supervisor in Reading to lead a team and ensure efficient processing and dispatch of packages. You will drive performance, safety, and quality, while aligning with company policies and objectives.

Responsibilities include supervising staff, managing flow of inbound/outbound packages, analyzing metrics, and presenting reports to management. A hands-on leader who communicates well will thrive in a fast-paced warehouse environment.