Delivery Operations Manager

7741 WILEY APAC SERVICES LLP; United Kingdom; On-site; GBP 65,000 - 90,000; Full time

Job summary

Wiley is seeking a Delivery Operations Manager to oversee the flow of work across the Delivery function, ensuring projects are scheduled, resourced, and delivered on time. You will partner with Delivery, Marketing, Advertising Operations, and external suppliers to optimise workflows and support campaign delivery.

Within this role you will manage intake, prioritisation, scheduling, and allocation of work, monitor capacity, and provide clear insight into timelines and risks across a diverse

Qualifications

• Experience in a Traffic Manager, Resource Manager, Project Coordinator, or Workflow Management role.
• Proven ability to manage workloads, resources, and competing priorities across multiple concurrent projects.
• Strong organisational, planning, and prioritisation skills with excellent attention to detail.
• Experience monitoring project progress, identifying risks, and driving issues through to resolution.

Responsibilities

• Manage the intake, prioritisation, scheduling, and allocation of work across multiple campaign and project types.
• Monitor team capacity and workload to ensure resources are effectively utilised and deadlines are met.
• Maintain visibility of project timelines, dependencies, risks, and delivery status across the portfolio.
• Proactively identify bottlenecks, delivery challenges, and resource constraints, escalating issues when required.
• Track campaign performance against agreed KPIs and support contingency planning when projects fall behind expectations.
• Develop and continuously improve traffic management processes, reporting, forecasting, and resource-planning practices.
• Collaborate with cross-functional stakeholders to ensure smooth project execution and operational excellence.
• Provide leadership with clear insights into team capacity, project priorities, and delivery risks.

Skills

Traffic Manager

Resource Manager

Project Coordinator

Workflow Management

Tools

Asana

Workfront

Monday.com

Job description

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role

The Delivery Operations Manager is part of the Customer Delivery - Audience Solutions team and reports to the Senior Director, Delivery. This role is responsible for managing the flow of work across the Delivery function, ensuring projects are effectively scheduled, resourced, and delivered on time across advertising, society partnerships, events, science content, and health and IME initiatives. Acting as the central coordination point for work in progress, the Delivery Operations Manager oversees team capacity, prioritises workloads, identifies delivery risks, and helps maintain efficient project execution. The role partners closely with Delivery, Marketing, Advertising Operations, project managers, and external suppliers to optimise workflows, improve resource planning, and support successful campaign delivery.

How You Will Make an Impact

• Manage the intake, prioritisation, scheduling, and allocation of work across multiple campaign and project types.
• Monitor team capacity and workload to ensure resources are effectively utilised and deadlines are met.
• Maintain visibility of project timelines, dependencies, risks, and delivery status across the portfolio.
• Proactively identify bottlenecks, delivery challenges, and resource constraints, escalating issues when required.
• Track campaign performance against agreed KPIs and support contingency planning when projects fall behind expectations.
• Develop and continuously improve traffic management processes, reporting, forecasting, and resource-planning practices.
• Collaborate with cross-functional stakeholders to ensure smooth project execution and operational excellence.
• Provide leadership with clear insights into team capacity, project priorities, and delivery risks.

What We Look For

Required Qualifications

• Experience in a Traffic Manager, Resource Manager, Project Coordinator, or Workflow Management role.
• Proven ability to manage workloads, resources, and competing priorities across multiple concurrent projects.
• Strong organisational, planning, and prioritisation skills with excellent attention to detail.
• Experience monitoring project progress, identifying risks, and driving issues through to resolution.
• Excellent communication and stakeholder management skills, with confidence engaging senior leaders.
• Experience using project, traffic, or resource-management platforms such as Asana, Workfront, Monday.com, or similar tools.

Preferred Qualifications

• Experience within an agency, publishing, media, or marketing services environment.
• Knowledge of advertising operations, events, society partnerships, scientific content, or medical education delivery.
• Experience designing or improving traffic management, intake, resource planning, or workflow processes.
• Understanding of campaign performance metrics and operational contingency planning.
• Experience supporting teams through process improvement and workflow optimisation initiatives.

We power infinite possibilities

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to p