Campaign Manager 12 Months Ftc

Informa Techtarget; Blackfriars; On-site; GBP 38,000 - 58,000; Full time

Benefits offered by this job

Great community

Career development

Time off & flexibility

Private medical cover

ShareMatch program

Wellbeing support

Job summary

Informa TechTarget is seeking a Client Delivery Specialist to support end-to-end product delivery coordinating campaigns from inception to completion at our 240 Blackfriars office in London.

The role emphasizes customer-focused service, cross-team communication, and efficient handling of campaigns, reporting, and changes in a fast-paced environment. A BA/BS is expected and strong multitasking is essential.

Qualifications

• Experience working as a Customer Service Representative or Sales Administrator is a plus, but not a must.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Extremely reliable - team player.
• Professional phone skills.
• Must have the ability to handle multiple deadlines, phone calls and projects.
• Must be fast thinker and be able to make decisions quickly.
• Computer Application literate.
• B.A. or B.S. degree required.
• Proven sales and client management abilities, preferably to the advertising and agency marketplace; and,
• Accurate data entry skills, problem solving ability and the ability to work independently.

Responsibilities

• Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns.
• Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base.
• Communicate with the Sales, CSM, Product Ops teams about campaign status, performance and execution.
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email.
• Provide order status and performance updates to Sales Reps.
• Ensure proper revenue forecasting and recognition on a weekly basis.
• Setting up auto-reporting and ownership of any manual client reporting deliveries.
• Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing.
• Securing any necessary proof of delivery and processing month end close tasks

Skills

Customer service

Excellent communication

Multitasking

Team player

Phone skills

Data entry

Education

BA/BS degree

Job description

Job Description

This role is based in our 240 Blackfriars office.

The Client Delivery Specialist is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day to day responsibility of coordinating the reconfirming of what the customer purchased, capturing customer soft goals to communicate to all post sales teams, collection/receipt of online media deliverables, handling all post sale changes. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player, detail-oriented and comfortable working in a fast paced environment.

Essential Job Functions:

• Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns;
• Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
• Communicate with the Sales, CSM, Product Ops teams about campaign status, performance and execution;
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
• Provide order status and performance updates to Sales Reps;
• Ensure proper revenue forecasting and recognition on a weekly basis;
• Setting up auto-reporting and ownership of any manual client reporting deliveries;
• Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing;
• Securing any necessary proof of delivery and processing month end close tasks

Qualifications

• Experience working as a Customer Service Representative or Sales Administrator is a plus, but not a must;
• Excellent oral and written communication skills;
• Strong organizational skills;
• Extremely reliable - team player;
• Professional phone skills;
• Must have the ability to handle multiple deadlines, phone calls and projects;
• Must be fast thinker and be able to make decisions quickly;
• Computer Application literate;
• B.A. or B.S. degree required;
• Proven sales and client management abilities, preferably to the advertising and agency marketplace; and,
• Accurate data entry skills, problem solving ability and the ability to work independently.

Additional Information

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

Our benefits include:

• Great community
  • a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
  • Broader impact
  • take up to four days per year to volunteer, with charity match funding available too
• Career opportunity
  • the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out
  • 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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