Sales Coordinator

7741 WILEY APAC SERVICES LLP; Oxford; On-site; GBP 26,000 - 32,000; Full time

Job summary

Wiley seeks a Sales Coordinator to join the Global Sales Administration Team in a role supporting Institutional Sales across Europe and North America.

The successful candidate will handle administrative tasks, quotes, contract processing, pricing inquiries, and reporting, working with Account Managers and customers in multiple countries. Strong English, organizational, and Excel skills are essential.

Qualifications

• Math and English GCSE or equivalent.
• Excellent written and verbal English communication; detail oriented.
• Experience in customer service or administration with ability to pivot and prioritize workload.
• Digitally savvy with knowledge of digital products, formats and sales models.
• Proficient in Microsoft Office, especially Excel; able to learn new systems quickly.
• Able to work independently and prioritize in changing workload.
• Experience working with different teams.

Responsibilities

• Provide administrative support for Institutional Sales Team and develop broad competence in systems required to support this team.
• Prepare journals & non-journals quotes for customers of Account Managers whilst ensuring accurate and efficient inputting of information.
• Submit new and renewal of non-journal product orders for processing.
• Use CLM System to support contracting and liaise with License Coordinator.
• Respond to customer enquiries on pricing, contract options, invoicing, access issues and liaising with Customer Service to resolve issues.
• Answer ad-hoc queries from Account Managers, marketers and customers; respond to pricing, licensing options, invoicing and access issues.
• Generate reports and figures for Sales Team upon request.

Skills

English communication

Microsoft Excel

Independent working

Team collaboration

Digital literacy

Customer service

Education

GCSE Maths and English or equivalent

Graduate or higher education degree

Tools

Salesforce.com

Job description

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Global Sales Administration Team runs the back-office for our Institutional Sales Team serving customers in the Strategic, Core and Specialty segments. We have an exciting opportunity to offer for a Sales Coordinator working with teammates based in Europe and North America. The role is ideal for someone who wants to work in an international and diverse team, operating at the intersection of sales and our internal operational and processing teams. We are looking for a candidate with a hands-on attitude, excellent communication skill and the ability to self-organise and to collaborate with Account Managers and customers in various countries.

Job Responsibilities:

• Provide administrative support for Institutional Sales Team and develop broad competence in systems required to support this team.
• Preparing journals & non-journals quotes for customers of Account Managers whilst ensuring accurate and efficient inputting of information.
• Submit new and renewal of non-journal product orders for processing.
• Using Contracts-Lifecycle-Management (CLM) System to support the contracting process and liaise with the License Coordinator and assist when necessary.
• Respond to customer enquiries on pricing, contract options, invoicing, access issues and liaising with the Customer Service department to ensure customer access issues are resolved quickly.
• Answer ad-hoc queries from Account Managers, marketers and customers; Respond to customer enquiries on pricing, licensing options, invoicing and access issues.
• Generate reports and figures for Sales Team upon request.

Required Qualifications:

• Math and English GCSE or equivalent.
• Must have excellent written and verbal English communication skills and be detailed oriented.
• Experience in customer service or administration and managing a varied workload with an ability to pivot and prioritize workload.
• Digitally savvy and working knowledge of digital products, formats and industry accepted sales models.
• Must be proficient in Microsoft Office, especially in Excel and able to learn and use new systems quickly.
• Must be able to work independently and efficiently. Must be able to show that they can prioritize work and adapt to ever changing workload.
• Experience working with different teams.

Preferred Qualifications:

• Graduate or higher education degree.
• Proficiency in Spanish or another European language is desirable; able to compose informative and grammatically correct reports.
• Experience with Salesforce.com and/or Contract Lifecycle Management System.
• Prior sales experience.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's