Solution Architect - Marketing Technology

3310 John Wiley & Sons Ltd.; Greater London; On-site; GBP 68,000 - 97,000; Full time

Job summary

John Wiley & Sons Ltd. is seeking a Senior Solution Architect for its Marketing Technology & WebOps team. You will design, build, and optimize Salesforce-backed marketing solutions, lead a development team, and collaborate with product owners to deliver high-quality platforms.

The role focuses on Pardot, SFMC, and enterprise integrations, with a strong emphasis on scalable, secure, and well-documented systems across global marketing operations.

Qualifications

• 8+ years of Salesforce development and solution architecture experience.
• Hands-on build experience with Pardot / Account Engagement and SFMC.
• Experience designing integrations with middleware/iPaaS platforms.
• Led or managed Agile development teams in delivery.
• Strong data architecture and Salesforce data flows understanding.

Responsibilities

• Lead design and hands-on development across Salesforce Marketing Cloud.
• Architect and deliver integrations between Salesforce and enterprise systems.
• Serve as technical authority for marketing tech decisions.
• Guide offshore and onshore development teams with code reviews.
• Translate marketing requirements into technical designs and plans.
• Own end-to-end solution lifecycle from discovery to post-launch support.
• Ensure quality with standards for performance, security and data integrity.
• Contribute to platform roadmap for automation and innovation.

Skills

Salesforce development

Solution architecture

Pardot

Account Engagement

SFMC

APIs

Integrations

Agile delivery

Data modelling

Stakeholder comms

Vendor/offshore mgmt

Tools

MuleSoft

Informatica

Dell Boomi

Zapier

Workato

Tray.io

Job description

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role

We are looking for a Senior Solution Architect to join our Marketing Technology & WebOps team. In this role, you will leverage your in-depth knowledge of the Salesforce platform to design, build, and optimize marketing technology solutions that power Wiley's global marketing operations. You will work closely with architects, engineers, and product owners to create complex applications and integrations, while leading and mentoring a development team to deliver at the highest quality standards across both functional and non-functional areas.

What You Will Do

• Lead solution design and hands‑on development across the Salesforce Marketing Cloud ecosystem, with a particular focus on Pardot (Salesforce Account Engagement), and SFMC (Salesforce Marketing Cloud).
• Architect and deliver integration solutions connecting Salesforce with enterprise platforms such as CRM, CMS, analytics tools, CDPs, and data warehouses using iPaaS platforms (e.g., MuleSoft, Zapier, Workato), APIs, and ETL/ELT patterns.
• Serve as the technical authority for marketing technology decisions: evaluating trade‑offs, defining standards, and ensuring scalable, maintainable solutions.
• Lead and guide offshore and onshore development teams, conducting code reviews, enforcing best practices, and driving continuous improvement.
• Partner with product owners and business stakeholders to translate marketing requirements into technical designs and delivery plans.
• Own the end‑to‑end solution lifecycle: from discovery and design through build, testing, deployment, and post‑launch support.
• Ensure commitment to quality by establishing and upholding standards for performance, security, data integrity, and documentation.
• Contribute to the platform roadmap by identifying opportunities for automation, consolidation, and innovation across the MarTech stack.

What We Are Looking For

• 8+ years of experience in Salesforce development and solution architecture, with significant hands‑on build experience (not purely advisory).
• Deep expertise in Pardot / Salesforce Account Engagement: automation rules, engagement studio, scoring models, custom redirects, API integrations, and B2B Marketing Analytics.
• Strong working knowledge of Salesforce Marketing Cloud (SFMC): Journey Builder, Automation Studio, AMPscript, SQL, and data extensions.
• Proven experience designing and implementing integrations using middleware and iPaaS platforms such as MuleSoft, Informatica, Dell Boomi, Zapier, Workato, or Tray.io, as well as native Salesforce APIs (REST/SOAP).
• Experience leading or managing development teams in an Agile delivery environment.
• Solid understanding of data architecture, data modelling, and CRM data flows within a Salesforce ecosystem.
• Familiarity with adjacent marketing and analytics platforms (e.g., Adobe Analytics, CDPs, BigQuery, AEM, Webflow) is a strong plus.
• Salesforce certifications (e.g., Marketing Cloud Consultant, Pardot Specialist, Platform Developer I/II, Application Architect) are highly desirable.

What Will Set You Apart

• Experience working in a large, global publishing, media, or education company.
• Track record of managing vendor and offshore delivery teams alongside internal engineering.
• Ability to communicate complex technical concepts clearly to non‑technical stakeholders.
• A proactive mindset: you identify problems and opportunities before they are escalated to you.

We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

We are proud that our workplace promotes continual learning and internal mobility. We offer meeting‑free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package.

Salary Range: 67,700.00 GBP to 96,900.00 GBP #LI-NR1

We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.